Specifications

Configuring Users
10 – 28 ShoreTel, Inc.
Call Handling Mode Delegation
Figure 10-12 Call Handling Mode Delegation Edit Page
You can permit call handling changes to be made by other users, such as a personal
assistant or receptionist. The users with permission to modify the call handling mode
of other users must be using the Operator Call Manager client or the Web Access client.
To delegate call handling:
Step 1 From the Personal Options page (see Figure 10-11), click Delegation.
The Call Handling Mode Delegation page appears, as shown in
Figure 10-12.
Step 2 From the left column, select the user(s) to whom call handling will be
delegated and click Add.
Step 3 To remove a user from call handling delegation, from the right column,
select the user you want to remove and click Remove.
You can filter the users who are displayed on the page. If you have many users in your
organization, it may be easier to enter the first letter of the last name, for example, to
narrow your search.
Voice Mail Delivery and Notifications
The user’s voice mail notification options are edited from the Voice Mail Delivery and
Notifications page, shown in Figure 10-13. Voice mail notification parameters specify
what the user should do if notification is enabled at the time a message arrives. These
options include the user’s message notification telephone number, pager ID number,
and try options.
Voice mail may be auto-forwarded. That is, a mailbox may be configured to send any
message it receives to another mailbox. The message sent to the original mailbox can be