Specifications

Configuring Users
ShoreTel 6.1 Administration Guide 10 – 23
Client Type The client types enable assignment of various levels of permissions
for users using the ShoreTel Call Manager application. Select from:
• Personal (default)—This client is available to all users and
delivers desktop call control, visual voice mail, call history, and
directory services, as well as options to control call handling
and message notification. Since this is the default client
configuration, it does not require a special license.
• Advanced – This Client provides all the features and abilities
users have come to know and love in Personal Call Manager.
The following additional features are included in Advanced Call
Manager: Integrated presence, document sharing and Personal
call recording.
• Workgroup Agent—This level is typically assigned to members
of a workgroup and provides access to workgroup features,
including login, logout, and wrap-up, as well as access to the
queue monitor and shared workgroup mailbox. This
configuration requires a special software license.
• Workgroup Supervisor—This level is typically assigned to the
supervisor of a workgroup and provides access to the agent
monitor. This configuration requires a special software license.
• Operator—This client level is typically assigned to operators,
secretaries, and executive assistants. It provides access to
detailed information about destination extensions, including
access to an extension monitor. This configuration requires a
special software license.
See “Languages” on page 2-13, also.
Client User ID This is the login name that a user uses when logging into the
ShoreWare Call Manager or ShoreWare Director. By default, it is the
first initial of the user’s first name followed by the user’s entire last
name. This can be changed at your discretion.
NOTE This field is automatically filled in when you enter the user’s
first and last names in the First Name and Last Name fields.
Client
Password
This is the password that a user will use when logging in to the
system from the ShoreWare Call Manager or ShoreWare Director.
Characters that are entered in this field appear as asterisks.
The default password is
changeme. Users are asked to change this
password the first time they log in to the system.
NOTE It is recommended that you do not change this password
because it is used by users who are configuring their Call
Manager for the first time.