Specifications

Configuring Users
10 – 20 ShoreTel, Inc.
Number This is the work number for the user. The number defaults based
upon a cookie that is locally stored since the last time you saved a
user.
License Type Set the user’s license type from the following values: Extension and
Mailbox, Extension-Only, and Mailbox-Only.
Extension and Mailbox—The user will have both a phone extension
and an internal ShoreTel mailbox for voice mail.
Extension-Only—The user will have an extension but no mailbox.
Use Extension-Only if, for example, the user has a mailbox for voice
mail on a legacy switch or PBX. Selecting Extension-Only results in
the following:
• The voice mail server drop-down menu and associated check
boxes are disabled.
• User groups with SMDI ShoreTel voice mail are not available.
Mailbox-Only—The user will have a mailbox on the ShoreTel switch
but will not have a phone extension. Selecting Mailbox-Only results
in the following:
• User groups with SMDI External voice mail are not available
• Ports cannot be assigned to Mailbox-Only users.
• Office Anywhere is not available to the Mailbox-Only users,
regardless of CoS settings.
NOTE ShoreTel 6.1 capacity is licensed by user license type. Make
sure you have licenses for all users and required types.
Caller ID This number is used for caller ID on outbound calls. A caller ID
entered here will take precedence over the user’s DID and the site’s
CESID number (both for normal outbound and 911 calls). If no
number is entered, the user’s DID or the site’s CESID will be used for
outbound caller ID.
NOTE This feature is available only on outbound calls using a T1
PRI trunk.
DID This provides the user with a Direct Inward Dial (DID) number. The
number defaults based upon a cookie that is locally stored since the
last time you saved a user. This requires that DID services are
properly configured against the desired trunk group.
This is enabled by default if a DID trunk group is configured.