Specifications

Setting Call Control Options
9 – 22 ShoreTel, Inc.
Recorded Name The Record, Play, Enter, and Import buttons let you
record a name for the route point. The Recorded Name is
used as part of the default mailbox greeting as well as in
the dial-by-name directory.
You can use your PC microphone and speakers or a
telephone to play and record within ShoreWare Director.
Please refer to the auto-attendant options for more
information.
You can also import prompts into ShoreWare Director.
Prompts must be recorded as µ-law WAV files.
This is an optional field.
Voice Mail Password This is the password used for accessing a route point
voice mailbox over the telephone. Enter a password in
the first text-entry field and again in the Confirm field.
The default password is “1234”. Passwords may be
numeric only.
This is a required field.
Schedule You can configure schedules for the On-Hours, Holiday,
and Custom modes that automatically change the call
handling of the route point. The rules for schedules are:
• If it is custom time, use Custom mode.
• If it is holiday time, use Holiday mode.
• If it is on-hours time, use On-Hours mode.
• Otherwise, use Off-Hours mode.
NOTE If no schedules are specified, On-Hours mode is
used.
The Edit this schedule link provides a quick way to
navigate to the associated schedule.
This is an optional field.
Call Handling
Call Forward
These buttons let you specify when calls are forwarded.
The conditions are Always, No Answer/Busy, and
Never.
• Always—The Always condition forwards calls to the
number specified in the Always Destination
parameter immediately when a call is received.
• Busy—The Busy condition forwards calls to the Busy
Destination immediately if the user’s call stack is full.
• No Answer—This condition forwards calls if there is
no answer.
• No Answer Number of Rings—Sets the number of
rings after which a no answer condition is assumed
to exist.
This is a required field.