Specifications

Setting Call Control Options
9 – 20 ShoreTel, Inc.
Parameters
The parameters that appear on the Route Point edit page are as follows:
Name This is the name of the route point.
Extension This is the extension number of the route point. Each
route point extension must be unique.
If you change the existing extension number to a new
number and there is an associated mailbox, messages will
be retained.
This is a required field.
DID You can assign one DID number to a route point.
Check the first box to select DID. Make a selection from
the drop-down list of area codes. Finish by specifying a
range of DID numbers.
This is an optional field.
DNIS The Edit DNIS Map button invokes the Select DNIS
Trunk Group dialog box. This lets you select a trunk
group for DNIS routing. Only trunk groups that are
configured for DNIS will be presented in the dialog box.
You can assign multiple DNIS numbers to a workgroup.
DNIS is typically used to route 800-number calls to a
workgroup or application.
This is an optional field.
Language Select the route point language from the drop-down list.
User Group This drop-down list lets you assign a user group to the
route point.
The route point requires permissions just like a user. For
instance, the route point call to external call forwarding
needs access to trunk groups and has a mailbox.
Consult “User Groups” on page 10-14.
This is a required field.
Route Point Server This selects the server that provides route point services
for third-party applications. Third-party applications
gain control of calls handled by the ShoreTel 6.1 system
through route points.
It is recommended that the route point server be a
separate server from the headquarters server and not be
configured with mailboxes.
Consult “Adding Application Servers” on page 4-4.
This is a required field.