Specifications

Setting Call Control Options
ShoreTel 6.1 Administration Guide 9 – 17
Paging Groups
As an alternative to an in-house paging system, you can designate groups of extensions
that can be paged by dialing a single system extension. Pages to on-hook IP phones are
automatically announced on the IP phone speaker. Pages to IP phones already on a call
or to analog phones are treated as a normal call. Call handling does not apply to paging
calls. A maximum of 100 extensions can be paged at one time.
NOTE Due to the time required for call setup, audio may not be synchronized from one
phone to the next if more than five or six phones are paged. Call setup time may
increase for large groups of phones, introducing substantial delay. While this
desynchronization may not be an issue if the phones are in separate rooms, it
can be a problem if the phones are within earshot of one another. (Refer to
Product Bulletin 0200 on the ShoreCare website for more detailed network
configurations.)
To specify who should be paged, create an extension list of paging user numbers. For
information about creating extension lists, refer to “Extension Lists” on page 10-49.
Users in the extension list used as a paging group must belong to a user group that
allows overhead paging. As an alternative to calling the paging number, group paging is
available from the auto-attendant (for internal users) and can be used if this fulfills
your paging needs. Group paging is not available to external callers.
Paging groups can be viewed, edited, or deleted beginning at the Call Control Paging
Groups list page.
Figure 9-7 Paging Groups List Page
Select an existing group for editing or click New to add a new paging group. The
Paging Groups edit page is shown in Figure 9-8.
Figure 9-8 Edit Paging Groups