Specifications

Setting Call Control Options
ShoreTel 6.1 Administration Guide 9 – 13
placed from any extension, each switch is able to route the call to the correct ShoreGear
switch based on its internal routing database.
When Distributed Routing Service is enabled, ShoreGear switches only exchange
routing information with other switches at the same site rather than exchanging
routing information with every other switch in a multi-site system. Although each
ShoreGear switch only maintains routing information within its site, each ShoreWare
server also includes an instance of the Distributed Routing Service which maintains
system-wide routing information. When calls are initiated, ShoreGear switches contact
the Distributed Routing Service in order to find the ShoreGear switch or switches
needed to complete the call.
In a system with more than one ShoreWare server, the ShoreGear switches may contact
an alternate instance of the routing service if the primary instance is not reachable.
ShoreWare servers have a hierarchical relationship and switches first try to contact the
nearest instance of the Distributed Routing Service in the hierarchy. If that instance of
DRS is not reachable, the instance of DRS at the parent server in the hierarchy will be
contacted as a fallback. If both instances of DRS are not reachable the switch will make
a best effort to route the call based on its internal routing tables built from
communicating with peer ShoreGear switches at the same site.
Parameters
The parameters on the Call Control Options edit page are as follows:
General
Use Distributed
Routing Service for call
routing
Enables Distributed Routing Service (see preceding
explanation.)
Enable Monitor /
Record Warning Tone
When a 2-way or Make Me Conference call is monitored or
recorded, checking this box causes a tone to be played that
warns of monitoring or recording. This option is enabled by
default. Also refer to “Telephony Features Permissions” on
page 10-3 and “Personal Options” on page 10-25 for
information that impacts recording and monitoring.
WARNING ShoreTel does not warrant or represent that your
use of call monitoring or recording features of
the Software will be in compliance with local,
state, federal or international laws that you may
be subject to. ShoreTel, Inc. is not responsible for
ensuring your compliance with all applicable
laws.
WARNING Before disabling the warning tone, you may wish
to consult with legal counsel regarding your
intended use.
Generate an event
when a trunk is in use
for N minutes
You can set this parameter to generate an event log when a
trunk has been in use for the specified time period.