Specifications

Setting Call Control Options
ShoreTel 6.1 Administration Guide 9 – 11
Setting the Hunt Group to Busy
Users with correct permissions can set the hunt group to a busy state from the Switch
Maintenance page or from the telephone user interface by using a star code (*18)
followed by the hunt group extension. A confirmation prompt is played to confirm the
state of the hunt group following entry of the star code. The *18 code is used to place
the hunt group back into service, as well.
You may wish to busy out the hunt group when all members are unavailable. Calls are
then forwarded to the Busy Destination. After a switch reboots, the hunt group is
available, by default.
Hunt Groups may also be busied out or returned to service from the Switch
Maintenance page. From the Maintenance Quick Look page, select the switch that
handles the hunt group, select a hunt group, and then change the busy state.
Current Call Handling
Mode
You can configure several call handling modes for the
route point: On-Hours, Off-Hours, or Holiday. The
default is On-Hours.
Consult Chapter 13, Configuring Schedules.
This is an informational field.
Choose Members Click a member name and then click Add to add a
member to the Hunt Group. Members can be removed
and re-ordered, as well. This is useful since the Hunt
Group membership is an ordered list.
Note that you can use filters to sort available members
into an order that makes your selection process easiest
for you.