Specifications

Configuring Trunks
7 – 8 ShoreTel, Inc.
NOTE Inbound calls first try to match a DNIS entry, then a
DID entry, followed by an Extension entry, and finally
Tandem Trunking. If no match is found, the inbound
call will be routed to the destination you set. If you
create a trunk group, the destination will be the default
auto-attendant.
NOTE An individual trunk group cannot have the overlapping
DID or DNIS numbers (received digits).
NOTE Users, Menus, Workgroups, and Route Points can have
one DID number but multiple DNIS entries.
Outbound Settings
Network Call
Routing
When enabled using the Outbound check box, this lets you
configure the following trunk group Network Call Routing
options:
• Access Code—Enter the appropriate trunk access code for
this trunk group. This is typically “9” in the U.S. and
Canada.
• Local Area Code—Enter the local area code for this trunk
group. This area code is used for Network Call Routing as
well as Digit Manipulation.
• Additional Local Area Codes—Click Edit to enter any
additional area codes that are typically associated with
overlay area codes. These additional local area codes are
used for Network Call Routing as well as Digit
Manipulation.
• Nearby Area Codes—Click Edit to enter area codes that
are considered nearby, or “free”, for this trunk group. The
nearby area codes are used for Network Call Routing.
Trunk
Services
This parameter lets you configure the trunk group for the
outbound services described below. Unless specified, if an
option is not enabled, the trunk group does not provide that
service.
• Local—Click this check box to enable local calls.
• Long Distance—Click this check box to enable long-
distance calls.
• International—Click this check box to enable
international calls.
• n11 (e.g., 411 or 611, but not 911, which is specified
below)—Click this check box to enable telephone service
calls, such as directory assistance.
• 911—Click this check box to enable emergency 911 calls.
NOTE You must have at least one trunk group per site that
allows 911 calls.