User`s guide

Presence and Instant Message
Using Instant Message
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4-18 ShoreTel Mobility User’s Guide Version 6.0
4.12.6 Making and Receiving Calls while Using Instant
Message
You can make or receive a call during an Instant Message session.
4.12.6.1 Making a Call During an IM Session
1 From the IM session, touch IM to return to the Recents menu.
2 Tou ch Buddies, and then select the buddy you want to call.
3 Tou ch Home, Enterprise/Work, or Cell.
NOTE At least one of the buddy's numbers — cellular, enterprise, or home, must be
configured for you to be able to call the buddy. If the buddy does not have any numbers
configured on the server, the option to call the buddy is not available.
4.12.6.2 Receiving a Call During an IM Session
During an IM session, an incoming call displays in the main window. Answer or decline the
call as appropriate using the Answer or Decline options.
4.12.7 Using Instant Message While on a Call
You can respond to IMs during a call using the same actions as a standard IM session. The
caller is not put on hold.
Complete the following steps to send to an IM while on a call:
To respond to an IM while on a call:
1 While in a call, a pop-up displays the IM.
2 Select Close or View.
NOTE Check Settings > Presence/IM > New IM Notifications to verify this setting is
enabled.
4.12.8 Active IM Sessions
Several options are available during an Active IM session. Complete the following steps to
view Active IMs:
1 Select any conversation in the Active area to display that conversation. Select Recents >
IM.
2 Tou ch Edit to display options for the IM.
3 Touch the red minus sign to display the Close button.