User`s guide

Version 6.0 ShoreTel Mobility User’s Guide 4-15
Presence and Instant Message
Using Instant Message
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4.12 Using Instant Message
Use the Instant Message (IM) feature to chat with a buddy when presence and IM are enabled.
NOTE Buddies with a status of “DND” or “Offline” do not receive Instant Messages.
NOTE During a call, data connectivity to the presence server is required for all
presence/IM actions to function. For more information on call handling during IM
sessions, refer to “Using Instant Message While on a Call” on page 4-18.
TIP Instant Messages can be copied and pasted. Touch and hold an IM balloon to view a
pop-up of copy options. Use your native device functionality to paste into the desired area.
4.12.1 Viewing IM History
Complete the following steps to set the length of time IMs display:
1 Launch the application.
2 Select More > Settings > Presence/IM > IM History.
3 Select the appropriate option for the amount time to keep items in the History tab.
4.12.2 Enabling/Disabling IM Notifications
Complete the following steps to enable/disable receiving notifications for new IMs:
1 Launch the application.
2 Select More > Settings > Presence/IM.
3 Toggle New IM Notifications to On.
You also can toggle Notification Sound to ON if you want to be alerted about new IMs with
a sound.
4.12.3 Enabling IM Preview
1 Launch the application.
2 Select More > Settings > Presence/IM.
3 Toggle Message Preview to On.
4.12.4 IM Conversations
You can initiate or reply to an IM, as well as manage older conversations by opening and
closing previous conversations. You can add buddies to a conversation. Refer to “Adding
Participants” on page 4-17.