User`s guide
Version 6.0 ShoreTel Mobility User’s Guide 3-13
Managing Calls
Switching Between Calls
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3.6 Switching Between Calls
If you have one active call and one call on hold, you can switch between the calls.
To switch between calls, select swap.
If you have one active call and one call on hold and move out of range of the enterprise Wi-Fi
network, when the handoff from the wireless to cellular network occurs, the call that is on hold is
dropped.