User`s guide

Managing Calls
Placing Calls
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3-8 ShoreTel Mobility User’s Guide Version 6.0
3.2.2 Placing a Call While on an Active Call
To make another call while on an active call:
1 Select add call. The keypad displays.
2 Enter the new number. Select Call.
 To return to the first call without adding a new call, select the red Touch to return to
call bar at the top of the screen.
NOTE If you are on a call using the enterprise network and enter a direct call number as
defined in the Mobility Router’s dial plan (for example, 411) or a phone number that starts
with an asterisk (*) or pound sign (#), the call on the enterprise network is dropped.
Calls to non-routable three-digit numbers (such as 911, 411, N11) or numbers starting with
an asterisk or pound sign are placed directly using the cellular network and not routed
through the application. You cannot simultaneously have an enterprise network call and a
call routed directly through the cellular carrier’s network on the mobile device.
If you have an active call and a call on hold, you can switch between the calls. For more
information about switching between active calls, see “Switching Between Calls” on page 3-13.