User`s guide

Version 6.0 ShoreTel Mobility User’s Guide 3-7
Managing Calls
Placing Calls
3
3.2 Placing Calls
Launch the application and proceed as you typically do to make a call. You can also use the
mobile device’s Contacts and Recents lists to make calls.
If you are using the application to make a call over the cellular network, the call is initially routed
to the enterprise before being placed to the number you are calling. Refer to “Changing Network
Settings” on page 7-3 for information about selecting the cellular network.
The following types of calls are not routed through the enterprise:
 Direct call number defined in the Mobility Router’s dial plan (for example, 411).
 Calls with numbers starting with an asterisk (*) or the pound sign (#) (for example, *646# to
check remaining cellular plan minutes).
 Refer to “Making Emergency Calls” on page 3-18 for specific information about placing an
emergency call and the conditions under which these calls are allowed.
Complete the following steps to make a call:
1 With the application main screen active, select the keypad icon and enter the phone number
you want to call.
2 Select Call.
3.2.1 Placing an Active Call on Hold
 To place an active call on hold, select hold.
 To make the call active again, select hold again.