User`s guide

Version 6.0 ShoreTel Mobility User’s Guide 3-5
Managing Calls
Receiving Calls
3
3.1.1 Accepting or Declining a Call While on Another Call
While on a call, the screen and call waiting tone indicate that there is another incoming call.
To answer a call while on another call:
 Select Answer + Hold to answer the incoming call and put the first call on hold. The
incoming call becomes the active call.
 Select Answer + End to answer the incoming call and end the first call.
For information about switching between calls see “Switching Between Calls” on page 3-13.
To decline a call while on another call:
 Select Decline to decline the incoming call.
IMPORTANT To reject incoming calls before the device rings, touch your extension
number on the dialer to turn Do Not Disturb on, or select More > Settings > Call Settings
to turn Do Not Disturb on. Once enabled, select a length of time for Do Not Disburb to be
active (Off, Always On, 15 Minutes, 30 minutes, 1 Hour, 2 Hours, 4 Hours). To revert to
allowing incoming calls to ring the device, touch DND on the dialer to display your extension
number, or select More > Settings > Call Settings to turn DND off.