Specifications

Managing Remote Access Configuring Mobile Devices for Remote Access
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ShoreTel Mobility Router Administration Guide 62
Configuring Mobile Devices for Remote Access
Before end users can use Secure Remote Voice and Secure Enterprise Services, they must add a
remote Wi-Fi access point (for example, home access point or Wi-Fi hotspot) as a preferred
connection on the mobile device. See ShoreTel Mobility (Mobile Phone and Tablet) User’s Guide
“Changing Network Settings.” for information on how to set access points as a preferred connection.
Doing so allows users to get registered with the Mobility Router. After users are registered, they can
place and receive calls and access remote enterprise services, such as directory query, while
connected to the remote access point. End users can also access Secure Enterprise Services using a
remote Wi-Fi or cellular packet-data network.
Monitoring Active Users
Use the Active Users monitoring page to get real-time information about remote user activity. To
monitor active users:
1. Select Monitor > Users > Active Users.
2. Select the users that you want to monitor.
3. Click User Monitoring. The Monitoring page displays information for this user.
Monitoring Remote Users
Use the Active Remote Users monitoring page to get real-time information about remote user activity.
To monitor remote users:
1. Select Monitor > Users > Active Remote Users.
2. On the user’s mobile device, try to establish a Secure Remote Voice tunnel. Messages regarding
the Secure Remote Voice session appear when the tunnel is established. You can monitor status
of calls made while the user is using Secure Remote Voice and verify that the mobile device is
authenticating and registering with the Mobility Router for the session.
3. On the user’s mobile device, end the Secure Remote Voice connection. Messages regarding the
Secure Remote Voice session appear when the tunnel is terminated.