Specifications

Troubleshooting Test Dialer
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ShoreTel Mobility Router Administration Guide 306
7. To save a summary of the dump, click to File then click Save. Select a location to download then
click Save.
Test Dialer
The test dialer is used to troubleshoot call processing and signalling issues in the ShoreTel Mobility
Router with respect to the user.
To test a user’s incoming or outgoing calls through the Mobility Router:
1. Select Troubleshooting > Test Dialer.
2. Select Enable. Enter a valid User ID for the test.
3. Select Client to test outgoing calls from the user’s device, or Line to test incoming calls to the
user’s device. This step may be performed for more than one user at a time.
4. Once enabled, enter a number in the Dial To field. You can log the information, as well as drop one
or all calls after the test has run.
5. Disable the user in the Test Dialer when the testing is complete.