Specifications

Troubleshooting Saving System Snapshots
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ShoreTel Mobility Router Administration Guide 304
Saving System Snapshots
After generating a support snapshot, you can save it to your computer’s hard drive. To save a support
snapshot:
1. Select Troubleshooting > Support Snapshots.
2. Select the support snapshot that you want to save.
3. Click Save. Select a location to download the Mobility Router log, then click Save.
4. Navigate to the location to which you want to save the support snapshot, and if necessary, change
the name of the snapshot.
By default, the name of the snapshot is in the following format:
sysdump-server_name-timestamp.tgz
where timestamp is the year, month, day, and time (for example, sysdump-server1-20080902-
094428.tgz).
5. To save the snapshot, click Save.
As the snapshot is saved, you can see the progress of the save process on the Support Snapshots
page. When the save process is complete, a “Transfer complete” message displays on the Support
Snapshots page. The snapshot is saved as a .tgz file.
Support snapshots are compressed by the GNU zip (gzip) utility. The gzip utility is available on most
UNIX-based systems. Third-party compression utilities, such as WinZip, also support this compression
format. For more information about gzip, see http://www.gnu.org/software/gzip/.
Deleting System Snapshots
After generating a support snapshot, you can delete it from the Mobility Router. To delete a support
snapshot:
1. Select Troubleshooting > Support Snapshots. The Support Snapshots page displays.
2. Select the support snapshot that you want to delete.
3. You can select multiple snapshots to delete. To select contiguous snapshots, press the Shift key
while selecting the snapshots. To select non-contiguous snapshots, press the Ctrl key while
selecting the snapshots.
4. Click Delete.
5. When prompted to confirm whether you want to delete the snapshot, click OK. The snapshot is
deleted from the Mobility Router.