Specifications

Troubleshooting Managing Technical Support Snapshots
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ShoreTel Mobility Router Administration Guide 303
Managing Technical Support Snapshots
If you need to contact Technical Support, you might be asked to provide a support snapshot, which is a
a compressed file that contains files that provide information about the Mobility Router.
Generating Support Snapshots
When you generate a support snapshot, a set of files containing diagnostic information is compressed
(.tgz) and added to the Mobility Router.
To generate a support snapshot:
1. Select Troubleshooting > Support Snapshots.
2. Click Generate. A support snapshot is generated and displays on the Support Snapshots page.
The snapshot name is in the following format:
sysdump-server_name-timestamp.tgz
where timestamp is the year, month, day, and time (for example, sysdump-server1-20080902-
094428.tgz).
Reviewing Support Snapshots
After generating a support snapshot, you can review a summary of the snapshot. To review a support
snapshot:
1. Select Troubleshooting > Support Snapshots.
2. Select the support snapshot that you want to review.
3. Click View. The support snapshot summary is opened in a new Web browser window.
4. Close the browser window when you are finished reviewing the support snapshot.