Specifications

Troubleshooting Managing Mobility Router Logs
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ShoreTel Mobility Router Administration Guide 301
To set SIP server submodule levels, use following:
1. Call Control - incoming and outgoing user call information including SIP, CAC and HMP.
2. Registration - server and client registration information
3. UC - presence related information
4. Framework - SIP configuration, high availability and call detail record information
5. Filter by User ID - enter the User ID for a particular user to troubleshoot for that user only. This
feature is useful when there are multiple users in the system and there is need to troubleshoot for
a specific user. Log entries for other users are discarded.
6. Strict Filtering - check this option to strictly filter the log specified in “Filter by User ID”.
7. Miscellaneous - all categories not covered by the previous selections.
8. Click Apply to save changes.
To save a Mobility Router log:
1. Select Troubleshooting > Mobility Router Logs.
2. To view current logs, select the Current tab.
3. Use the Log Name field to select the Mobility Router log you want to save or view. There are 3
ways to view the log:
OLP The Off-Line Processing (OLP) Server
retrieves configuration and monitoring data via
the database server and helps with such off-
line processing tasks as CDR export, call
summary reporting and trending, etc.
Provisioning Provisioning of SMRC log events.
Remote Access Secure Remote Voice (a.k.a Secure Tunnel
[RAST] in log data) log events.
Session Logger CDR and call statistics related log events.
SIP SIP protocol and Call log events.
UC Presence & IM log events.
Table 20: Unknown Access Point Information
Log Name Description