Specifications

Troubleshooting Internal Call Routing Table
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ShoreTel Mobility Router Administration Guide 300
Internal Call Routing Table
Select Troubleshooting > Internal Call Routing Table to display the internal call routing table used
by the SIP Server to route calls to the various internal modules. This table is useful for debugging voice
call routing issues.
Managing Mobility Router Logs
To view the Mobility Router logs:
1. Select Troubleshooting > Mobility Router Log > View. The Mobility Router log displays in a
separate browser window with the most recent data displayed first.
2. Scroll through the log to review the activity for the Mobility Router. Switch the display from the
Current Log to the Archived Logs by selecting one of the Archived Logs from the list at the side of
the page.
3. Click the Prev and Next buttons to view additional pages of data.
The Mobility Router keeps a log that provides detailed information that you can use when
troubleshooting. The current Mobility Router log is named “messages”, and it is stored uncompressed
on the Mobility Router. Archived Mobility Router logs are stored as files that are compressed by the
GNU zip (gzip) utility. The gzip utility is available on most UNIX-based systems. Third-party
compression utilities, such as WinZip, also support this compression format. For more information
about gzip, see http://www.gnu.org/software/gzip/.
How many and how often Mobility Router logs are archived are determined by the local log
configuration settings, as described in “Configuring Local Log Settings” on page 22. Archived Mobility
Router logs are named messages.n.gz, where n is a number starting with one and incremented for
each archived log (for example, messages.5.gz).
Archivable log modules are:
Table 20: Unknown Access Point Information
Log Name Description
Infrastructure Complete message log of the system.
Configuration SMR configuration daemon logs.
Directory SMR Directory daemon logs (useful for Active
Directory query related logs).
Database The Database Server manages the SMR
configuration and monitored data stored on the
Postgres DB.
Media Processor Media processing events (e.g. transcoding,
etc.).
Mobility SMR mobility daemon logs (useful for location,
fingerprinting related logs).