Specifications

Troubleshooting Running ping

ShoreTel Mobility Router Administration Guide 297

Running ping

Run the ping command to check the reachability of a host and network connectivity. The ping

command sends Internet Control Message Protocol (ICMP) echo request messages to the host and

listens for ICMP echo response messages from the host.

To run the ping command:

1. Select Troubleshooting > Commands.

2. In the Command list, select ping.

3. In the Host field, type the IP address or name of the device that you are trying to ping.

4. Click OK. The ping output displays.

The following is an example of ping output:

PING 192.168.1.10 (192.168.1.10) 56(84) bytes of data.

64 bytes from 192.168.1.10: icmp_seq=1 ttl=63 time=0.319 ms

64 bytes from 192.168.1.10: icmp_seq=2 ttl=63 time=0.165 ms

64 bytes from 192.168.1.10: icmp_seq=3 ttl=63 time=0.311 ms

64 bytes from 192.168.1.10: icmp_seq=4 ttl=63 time=0.208 ms

64 bytes from 192.168.1.10: icmp_seq=5 ttl=63 time=0.355 ms

--- 192.168.1.10 ping statistics ---

5 packets transmitted, 5 received, 0% packet loss, time 4001ms

rtt min/avg/max/mdev = 0.165/0.271/0.355/0.074 ms

The output lists five ping attempts to 192.168.1.10 and a summary of the attempts.

Running traceroute

Run the traceroute command to check the route packets that take to a specified host. To run the

traceroute command:

1. Select Troubleshooting > Commands.

2. In the Command list, select traceroute.

3. In the Host field, type the IP address or name of the device for which you want to trace the route.

4. Click OK. The traceroute output displays.

The following is an example of traceroute output:

traceroute to www.example.com (192.168.5.39), 30 hops max, 40 byte packets

1 192.168.5.39 (192.168.5.39) 0.479 ms 0.864 ms 1.051 ms

2 server10.example.com (192.168.2.21) 1.989 ms 2.186 ms 2.250 ms