Specifications

Monitoring the System International Toll Calling
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ShoreTel Mobility Router Administration Guide 278
 User ID—Provides report data on the user specified. Fill in the user ID if this option is selected.
The entry must match a user ID on the Mobility Router. Records are retrieved for the user
specified.
 Group Name—Provides report data on the group specified. Fill in group name if this option is
selected. The entry must match a group name on the Mobility Router. Records are retrieved
for the group specified.
 All—Provides report data on all users on the system. All records are retrieved.
 Time—Specify the time span of the records to be retrieved. Select from the following options:
 Last 1 hour—retrieves records for the hour when the request is made. For example, if the
request is made at 3:45 p.m., the record is displayed from 2:45 p.m. to 3:45 p.m.
 Last 24 Hours—retrieves the records for the previous 24 hours. For example, if the request is
made at 3:45 p.m., the record is displayed from yesterday at 3:45 to today at 3:45 p.m.
 Last 7 Days—Retrieves records from the last 7 days, including the current day.
 Last 30 Days—Retrieves records from the last 30 days, including the current day.
 Custom—Specify a range of days/times in the From and To fields that appear if this option is
selected.
After all the reporting criteria has been specified, click Apply. A report with the criteria requested
displays. Click the column title to sort the data in that column.
 The table rows display data for each country, with the top row showing the total for all countries.
The total and each country display the following information:
 Cell Minutes - Total number of cellular minutes used.
 VoIP Minutes - Total number of VoIP minutes used.
 Total Minutes—Total number of minutes for all international toll calls.
 Number of Calls—Total number of all international toll calls.
Note
The breakdown of minutes is reported as a rounded number to the nearest next minute, based on the
number of seconds. For example: a cell call lasts 25 seconds and is recorded as 1 minute; a Wi-Fi call
lasts 20 seconds and is recorded as 1 minute. The Total = 25 + 20 seconds = 45 seconds, which
rounds to 1 minute. As such, the Total Minutes may be less than the Cell Minutes plus the VoIP
Minutes.