Specifications

Monitoring the System International Toll Calling
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ShoreTel Mobility Router Administration Guide 277
 Last 1 hour—retrieves records for the hour when the request is made. For example, if the
request is made at 3:45 p.m., the record is displayed from 2:45 p.m. to 3:45 p.m.
 Last 24 Hours—retrieves the record for the previous 24 hours. For example, if the request is
made at 3:45 p.m., the record is displayed from yesterday at 3:45 to today at 3:45 p.m.
 Last 7 Days—Retrieves records from the last 7 days, including the current day.
 Last 30 Days—Retrieves records from the last 30 days, including the current day.
 Custom—Specify a range of days/times in the From and To fields that appear if this option is
selected.
 Total Call Information—Select one of the following options:
 Total Call Minutes—Shows information for the number of all call minutes.
 Total Call Connections—Shows information for the number of all call connections.
After all the reporting criteria has been specified, click Apply. A report with the criteria requested
displays. Click the column title to sort the data in that column.
International Toll Calling
International Toll Calling reports the total number of outgoing international toll calls and total number of
minutes. Minutes are divided into cellular minutes and VoIP minutes. Calls are grouped by country.
This information applies to completed calls on the Mobility Router. In addition, if a call is placed from a
Mobility client but the call is not answered, this call is recorded on this report.
To view International Toll Calling reports, select Monitor > Calls > International Toll Calling.
This information can be filtered to report on the following types of criteria:
 Selection Type: