Specifications

Monitoring the System Trends
18
ShoreTel Mobility Router Administration Guide 276
Trends
Call Trends reports display the trends for VoIP and cellular call usage throughout the last hour, day,
week, month, or specified custom time period. This information applies to completed calls on the
Mobility Router.
To view a Call Trends report, select Monitor > Calls > Trends.
You can change the format of Call Trends reports. To review Call Trends in a graphical or tabular
format, click one of the following icons in the upper right corner of the page:
This information can be filtered to report on the following types of criteria:
 Selection Type:
 User ID—Provides report data on the user specified. Fill in the user ID if this option is selected.
The entry must match a user ID on the Mobility Router. Records are retrieved for the user
specified.
 Group Name—Provides report data on the group specified. Fill in group name if this option is
selected. The entry must match a group name on the Mobility Router. Records are retrieved
for the group specified.
 All—Provides report data on all users on the system. All records are retrieved.
 Time—Specify the time span of the records to be retrieved. Select from the following options:
Graphical format
Tabular format