Specifications

Monitoring the System Detail Records
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ShoreTel Mobility Router Administration Guide 273
 Last 30 days—retrieves records from the last 30 days, including the current day.
 Custom—Specify a range of days/times in the From and To fields that appear if this option is
selected.
4. Select the number of records to be displayed per page. Select 10, 20, 30, or 50 from the list.
5. Set the filter to select the CDR records for an event. Specify None, Call Handover Event, Secure
Remote Voice or Reverse Dial. Specify Call Handover Event where only CDR records
containing Handovers are selected.
6. Select Filter Calling Party to specify the partial or complete Calling Party number to select the
CDR records for the number.
7. Select Filter Called Party to specify the partial or complete Called Party number to select the
CDR records for the number.
8. Select Session ID to specify the session ID. Choosing this option disables the rest of the selection
criteria, and detailed CDR reporting corresponding only to that Session ID is displayed.
9. After specifying the reporting criteria, click Apply. A list of CDR information displays. Click on a
record to display detailed information in the bottom pane. Depending on the reporting criteria
selected, call details provided can include:
 User ID—ShoreTel Mobility username of one of the callers
 Device—Displays the device ID and type.
 Calling Party Number—Phone number of the originator of the call
 Called Party Number—Phone number of the recipient of the call
 Origination—Date of call origination – format dd/mm/yyyy
 Disconnection Time—Time of call termination – format hh/mm/ss
 Disconnect Reason—Text message indicating reason for call disconnect
 Number_Handover—Total number of handovers
 Reverse Dial - Checked indicating if the call was Reverse Dial.
 Cellular Minutes—Total time on cellular in minutes
 (VoIP Minutes) Local—Total time on enterprise WLAN in minutes
 (VoIP Minutes) Remote—Boolean indicating whether call originated on WLAN
10. Click the Prev and Next buttons to get additional pages of data. Select a specific record to see
additional details about that record.
11. To export a record to a file, click Export. A popup displays. Specify the location to where the
record will be exported from the following options:
 Local—exports to the local machine currently connected to the Mobility Router.