Specifications

Monitoring the System Detail Records
18
ShoreTel Mobility Router Administration Guide 272
 Rejected calls due to call limit - The number of SRV calls, since last reset, that were rejected
due to the number of SRV calls limitation. Please note that such calls are routed through
cellular network as long as cellular network is available at that time. See “Call Admission
Control” on page 55.
Detail Records
Call detail records (CDRs) are available on the Mobility Router. CDRs provide detailed information
about completed calls on the Mobility Router. To schedule periodic exporting of the records, refer to
“Detail Records Scheduled Export” on page 258.
1. To review CDRs, select Monitor > Calls > Detail Records. CDR data is filtered based on the
following criteria:
2. Select the Type of record:
 All—All records are retrieved. This is the default.
 User—fill in the User ID if this option is selected. The entry must match a user ID on the
Mobility Router. Records are retrieved for the user specified.
 Group—fill in group name if this option is selected. The entry must match a group name on the
Mobility Router. Records are retrieved for the group specified.
3. Specify the time span of the records to be retrieved. Select from the following options:
 Last 1 hour—retrieves records for the hour when the request is made. For example, if the
request is made at 3:45 p.m., the record is displayed from 2:45 p.m. to 3:45 p.m.
 Last 24 Hours—retrieves the record for the previous 24 hours. For example, if the request is
made at 3:45 p.m., the record is displayed from yesterday at 3:45 to today at 3:45 p.m.
 Last 7 days—retrieves records from the last 7 days, including the current day.