Specifications

Monitoring the System Monitoring Call Status
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ShoreTel Mobility Router Administration Guide 270
Monitoring Call Status
The following types of usage reports are available for the Mobility Router:
 “Active Calls Reports” on page 270
 “Call Admission Control” on page 271
 “Detail Records” on page 272
 “Summary” on page 274
 “Trends” on page 276
 “International Toll Calling” on page 277
Active Calls Reports
The Active Calls report displays calls currently active on the Mobility Router. When an active call is
ended, the call information becomes part of the Detail Records report (for more information, see “Call
Admission Control” on page 271).
The Active Calls report includes the following information:
 Session ID—Session number of the active call
 User ID—ShoreTel Mobility username of one of the participants on the active call
 Device—Device model type.
 From (Calling Party)—Phone number of the originator of the active call
 To (Called Party)—Phone number of the recipient of the active call
 Handovers—How many times the active call has been handed over from VoIP to cellular or cellular
to VoIP
 Cell Duration—Number of minutes that the active call has been on the cellular network
 VoIP Duration—Number of minutes that the active call has been on the VoIP Network
 Total Call Duration—Total number of minutes the call has been active
 Currently on VoIP—Call is currently on VoIP if selected. If not selected, the call is on the cellular
network.
Active Calls can be searched for and filtered based on multiple criteria.