Specifications

Managing Users Configuring Line Settings
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4. Click the Line tab.
5. In the Enterprise Extension field, type the short dial number assigned to the user within the
enterprise. This number must match the enterprise extension assigned for that user on the IP-
PBX.
6. In the Enterprise Full Number field, type in the complete DID number in canonical format
assigned to the User in the enterprise (for example, +612… for a number in Sydney, Australia,
+1408… for a number in the south bay area, California, etc.). This field is required.
7. In the Forwarding Number field, type the number to which all calls to this User’s extension will be
forwarded. Valid length is between 3 and 15 digits. Clear this field to disable call forwarding. Users
manage call forwarding from their mobile devices or by accessing the User Portal. An
Administrator can enable call forwarding for users by setting the call forwarding number on the
user's Line tab. Contact your IT department for more information on using the ShoreTel Mobility
User Portal.
Note
An enterprise extension must contain a minimum of four digits and can be up to 15 digits long.
Note
When adding a user, you must specify the complete 10-digit telephone number assigned to the user.
Note
Mobility Router call forwarding is unconditional: If call forwarding is enabled, all incoming calls are
forwarded to the configured number. The feature is enabled when the forwarding number field is not
empty. If the field is empty, the call proceeds to the mobile device.