Specifications

Managing Groups Configuring User Options
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ShoreTel Mobility Router Administration Guide 185
 Enterprise extensions—Select to route calls to enterprise extensions through the enterprise.
By default, this option is selected.
 International numbers—Select to route outgoing international calls through the enterprise.
Clear this option to have international calls go directly over the cellular network. By default,
this option is selected.
Personal Call Routing
ShoreTel supports the Dual Persona
TM
feature, which allows personal calls to be placed directly over
the cellular network, rather than through the enterprise. When a user places a personal-mode call, the
caller ID for your mobile device is the phone number associated with the SIM card rather than the
enterprise phone number. For information about personal-mode calls, see the ShoreTel Mobility User’s
Guide.
1. In the Personal Call Routing area, select the Allow outbound calls directly over cellular check
box to allow personal call routing from users’ mobile devices.
a. If Allow outbound calls directly over cellular, check While roaming route calls to
personal contacts over Wi-Fi if available to route the calls over Wi-Fi.
A personal-mode call is an outgoing call that is placed directly over the cellular network, rather
than through the enterprise.
Emergency Call Routing
1. Select Allow Emergency Calls on VoIP to enable emergency calls to be placed over VoIP. By
default, this option is disabled. Emergency calls are routed directly over the cellular network when
cellular coverage is available regardless of the setting of this option. When Allow Emergency
Calls on VoIP is not selected and cellular coverage is not available, emergency calls will fail as
they are not routed over VoIP.
a. If Allow Emergency Calls on VoIP is selected, the option to Block Remote VoIP Calls if
Cell Coverage Is Not Available is displayed.
 If Block Remote VoIP Calls if Cell Coverage Is Not Available is selected, all remote VoIP
calls (emergency and non-emergency) are blocked in the absence of cell coverage.
 If Block Remote VoIP Calls if Cell Coverage Is Not Available is not selected, the system
attempts to route emergency calls over VoIP when cellular coverage is not available but Wi-Fi
coverage is available, and if the phone is registered to the mobility router. Softphone
technology utilized by this application may not provide accurate or timely location information
WARNING!
If you clear the Enterprise extensions option, users cannot dial only the extension when calling
enterprise phone numbers. Users would need to dial the Enterprise Full Number.
Note
Dual Persona
TM
is supported on Nokia and BlackBerry Clients only.