Specifications

Managing Calling Rules Creating a Calling Rule

ShoreTel Mobility Router Administration Guide 171

You can also add a calling rule when creating or modifying a group or user, which automatically

assigns the rule to that group or user. Group calling rules apply to all users in the group. See

“Managing Groups” on page 176 and “Managing Users” on page 193 for details about adding calling

rules using the Groups and Users pages.

The following describes calling rules with location-based constraints that you might create:

 From 8:00 a.m. to 6:00 p.m., a user receives all calls at the desk phone when in the office. If the

user leaves the office between 8:00 a.m. to 6:00 p.m., all calls are routed to the mobile device,

allowing the user to continue to be responsive while out of the office.

 At all hours, all calls from a specific phone number (for example, a manager) are routed to the

desk phone or mobile device, based on location, allowing the manager to reach users regardless

of location.l

 When a user is out of the office between 6:00 p.m. to 7:00 p.m., all calls are routed to the mobile

device, allowing the user to receive calls during the commute. If the user is still in the office during

this time, calls continue to be routed to the desk phone.

Creating a Calling Rule

To create a calling rule:

1. Select Configuration > Policies > Calling Rules. The Calling Rules page displays.

2. Click Add.

3. In the Name field, type a name for the calling rule.

The name can be up to 50 characters long and can contain letters and numbers. Do not use any

special characters, including spaces, except for hyphens (-) and underscores (_).

Calling rule names are case-sensitive. For example, Commute is not the same as commute.

4. To activate the calling rule, select the Active check box.

To disable the calling rule, clear the Active check box. By default, the Active check box is selected.

5. (Optional) In the Description field, type a description for the calling rule. The name can be up to

50 characters long and can contain letters, numbers, and spaces. Do not use any special

characters except for hyphens (-) and underscores (_).