Specifications

CHAPTER
12
ShoreTel Mobility Router Administration Guide 170
12. Managing Calling Rules
Calling rules direct calls to specified destinations based on user requirements. Calling rule criteria can
include a range of days, days of the week, time of day, calling party telephone number, and user
location. Based on the calling rule, incoming calls are routed to the specified destination, such as an
office telephone, mobile device, or voice mail system.
Calling rules based on the day of the week, time of day, and calling party number offer an efficient
method of processing incoming calls. Calling rules that also consider the user location provide
additional flexibility and convenience when users are out of the office and require fewer changes, even
when schedules vary.
For example, if the user is at home between 7 p.m. and 8 a.m., all calls are routed to enterprise voice
mail. However, if the user is still in the office during this time, calls continue to be routed to the desk
phone.
A table of country-specific numbers may be imported or exported using the Numbering Plan feature.
Use the ShoreTel Mobility Client to configure individual phone features, such as ringback tones. Refer
to the ShoreTel Mobility User’s Guide for more information.
A default set of country numbering plans can be selected when adding a new PBX. Administrators can
also create and configure custom dialplans.
Calling Rules
Create calling rules at the global level by using the Configuration > Policies > Calling Rules page
and then assign them to groups and users. Calling rules created this way are not active until they are
assigned to groups or users. For more information, see “Assigning Calling Rules to a Group” on
page 190 and “Assigning Calling Rules to Users” on page 204.