Specifications

Configuring Voice Settings Managing Voice Prompts
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ShoreTel Mobility Router Administration Guide 166
 Device OEM (Original Equipment Manufacturer)
 Operating system
 Cellular Rx Offset
 Wi-Fi Rx Offset
Managing Voice Prompts
The Voice Prompt Profile feature allows the Admin to replace the system default audio for ringback, no
answer, not found, busy, comfort noise, and music on hold. These profiles can be assigned to a PBX,
enabling all users assigned to this PBX to use the voice prompts from this profile. All profiles are
initially assigned with the factory default voice prompts. After creating the profile, any of the voice
prompts can be modified. The following prompts can be selected:
 Ringback - the tone the calling party hears when the called party’s device starts ringing.
 No Answer - the tone or announcement the calling party hears if the called party does not answer
the call.
 Not Found - the tone or announcement the calling party hears if the called number is not a valid
number.
 Busy - the calling party hears this prompt when the called party device is busy.
 Comfort Noise - this sound is played to avoid the uncomfortable “dead” silence that might make
caller think that there is something wrong with connection.
 Music on Hold - this is played when the user/client puts somebody on hold.
Refer
Note
All prompts except Music on Hold are played to the ShoreTel Mobility Client when the user places
outgoing calls from the cellular network. When on Wi-Fi, the client plays local voice prompts. Music on
Hold is played when the user on Wi-Fi places the remote party on hold. When on the cellular network,
the cellular network hold feature is used, which may produce a different result.