Specifications

Configuring Voice Settings Adding Access Numbers
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ShoreTel Mobility Router Administration Guide 154
Adding Access Numbers
To Add access numbers:
1. Select Configuration > Voice > Access Numbers. The Access Numbers page displays.
2. Click Add.
3. In the Name field, type the name for the access number. The name can be up to 50 alphanumeric
characters long and cannot contain special characters except for spaces, hyphens (-), and
underscores (_).
4. (Optional) In the Description field, type a description for the access number.
5. In the VoIP Handover Number field, type the access number that the ShoreTel Mobility Client
uses to hand over an active call from the cellular network to the Wi-Fi network. The ShoreTel
Mobility Client dials the VoIP handover number when an active call needs to be handed over to a
VoIP network.
Make sure that the phone number you specify is a unique phone number, with a valid area code, in
your enterprise network. Using a unique phone number ensures that the Mobility Router can identify
that an active call needs to be handed over from a cellular network to a Wi-Fi network.
The phone number must also use the appropriate numbering format for the country in which the
Mobility Router is located. The Mobility Router uses this phone number as the caller ID when the
Mobility Router calls the mobile device to deliver enterprise voice mail notification when the device is
on the cellular network. If the phone number is not formatted correctly, the PSTN or cellular network
might not deliver the caller ID correctly to the ShoreTel Mobility Client.
The phone number cannot contain spaces, hyphens (-), or parentheses [ () ].
An example of a VoIP handover number for a Mobility Router located in the United States is
[phone].
1. In the Voice Mail Access Number field, type the extension number of the pilot number of the
voice mail system, which is the enterprise extension that is dialed for users to access their voice
mail.
2. Use the Mobile to Fixed Reverse Call Indicator field to enforce the Reverse Dial Number as
Caller ID in the reverse call. When None is selected, a ShoreTel Mobility Client accepts any call as
reverse call when it is waiting for a reverse dial call. When Reverse Dial Number as Caller ID is
selected, the client must receive a call with Reverse Dial Number as caller ID in order to accept the
call as the reverse dial call.
3. In the Default Cellular Access Numbers area, enter the following information:
 Country— Select a country from the dropdown menu to define the access number.
 Enterprise gateways and IP-PBXs need to be configured such that calls made to this number
are delivered to the Mobility Router.
 Access Number— the phone number that the ShoreTel Mobility Client uses to access the
Mobility Router from the cellular network. Use the international dialing format, which includes a
plus sign (+) before the phone number. The international dialing format does not work for