Specifications

Managing IP-PBX Integration Configuring Numbering Plan Settings
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ShoreTel Mobility Router Administration Guide 140
For example, if the caller ID sent to the Mobility Router is 4545, that number gets mapped to
4085554545. This mapped number is sent to the ShoreTel Mobility Client, and this is the caller ID that
the user sees on the mobile device.
VoIP Caller ID mapping:
 Original Caller ID — the pattern for the caller ID sent to the Mobility Router from the calling
party.
 Caller ID for RA Client — the pattern for the caller ID information sent to the ShoreTel Mobility
Client for VoIP calls.
Cellular Caller ID Mapping
The Mobility Router changes the caller ID format of calls routed to the ShoreTel Mobility Client while
connected to the cellular network for the following reasons:
 Caller ID is not blocked by public switched telephone networks (PSTNs) or public land mobile
networks (PLMNs).
 ShoreTel Mobility Client can recognize anchored calls.
 ShoreTel Mobility Client can display the appropriate name and number for incoming calls.
For example, if the caller ID sent to the Mobility Router is 4545, that number gets mapped to
4085554545. This mapped number is sent to the ShoreTel Mobility Client, and this is the caller ID that
the user sees on the mobile device.
For an anonymous incoming call, the Mobility Router sends the anonymous caller ID (ACI) numbering
plan parameter to the ShoreTel Mobility Client. The ShoreTel Mobility Client recognizes the ACI and
presents the call as an anonymous call.
 Original Caller ID — the pattern for the caller ID sent to the Mobility Router from the calling
party.
 Cellular Caller ID for RA Client — the pattern for the caller Client ID information sent to the
ShoreTel Mobility Client for cellular calls. If “Use Numbering Plan Enterprise Full Number
Pattern Table” is selected for Enterprise Cellular Call Indicator in the PBX Options, you must
configure this table to ensure the outgoing cellular caller ID for RA Client matches an entry in
the Enterprise Full Number Pattern Table.
Outgoing Called Number Mapping
The Mobility Router uses outgoing called number patterns to format phone numbers of outgoing calls
so that calls are efficiently routed to the intended destinations. Outgoing called number patterns are
also used when calling ShoreTel Mobility users when their mobile devices are on the cellular network.
For example, if a user dials 4085554242, the Mobility Router adds the outside line access code (OLC)
and national number code (NNC) to the phone number (914085554242) so that the enterprise PBX
can place the call.
If a user dials 14085551234, and the number is identified as an enterprise full normalized number and
the last four digits make an enterprise extension, the Mobility Router dials 1234 so that the routing of
the call is more efficient.