User`s guide

Using Visual Voice Mail
B-II RoamAnywhere User’s Guide Version 5.0
A.2.1 Configuring Extension Assignment
The active Extension Assignment (EA) is an alternate phone number you can use to answer
calls coming into the ShoreTel extension. For example, set EA as your home phone number to
have all incoming calls to the ShoreTel extension routed to your home phone. When the EA is
set to something other than your desk phone, the desk phone displays “Anonymous” on the
screen. Calls placed from the desk phone in this state show “Caller ID unknown” on the
called party’s display, since it is no longer assigned to you.
The default is Primary Phone (desk phone).
NOTE Define EA numbers in ShoreTel Communicator. Refer to your device-specific
ShoreTel Communicator User Guide for more information.
NOTE All additional EAs defined in ShoreTel Communicator display on the ShoreTel
Mobility Client. Set EA in the ShoreTel Mobility Client selects/enables the active EA.
The following steps presume ShoreTel Communicator is enabled.
To select an Extension Assignment:
1 From the main menu, select Set EA.
2 Select Primary Phone to have incoming calls routed to your primary phone (in most
cases, a desk phone). Select another EA in the list to have incoming calls routed to that
phone number. In this case, the primary phone becomes “Anonymous”.
NOTE When anything other than Primary Phone is set, you will not receive incoming
enterprise calls on your mobile device.
A.3 Using Visual Voice Mail
Select Voicemail to view and play voice mail messages. A number displays indicating the
current total of unheard messages. Messages that have not been listened to are displayed in
bold text. Messages that have been listened to are displayed in plain text.