User`s guide

Presence and Instant Message

Using Instant Message

4-20 ShoreTel Mobility User’s Guide Version 6.0

4.14.8 Making and Receiving Calls while Using Instant

Message

You can make or receive a call during an Instant Message session.

4.14.8.1 Making a Call During an IM Session

1 From the IM session, select the native Android menu button.

2 Tou ch Call.

NOTE If this buddy has no configured numbers, the keypad screen displays. If only one

number is configured, this number is automatically dialed. If multiple numbers are

configured for this buddy, for example work and home, a popup screen displays. Choose a

number from the popup screen. During a multi-party session, touch Call to display all

participants’ information. Select the participant you want to call, and continue as noted

above.

NOTE To call another buddy, select the Android back button to exit the IM, then touch

Buddies. The IM is still active.

NOTE At least one of the buddy's numbers — cellular, enterprise, or home, must be

configured for you to be able to call the buddy. If the buddy does not have any numbers

configured on the server, the option to call the buddy is not available.

NOTE To call someone not on the buddy list, touch Back to return to the main application

screen. Touch Directory Query or enter digits to place a call. Refer to “Searching the

Corporate Directory” on page 6-1 for more details.

4.14.8.2 Receiving a Call During an IM Session

During an IM session, an incoming call displays in the main window. Answer or decline the

call as appropriate using the Answer or Decline options.

4.14.9 Using Instant Message While on a Call

You can initiate or respond to IMs during a call using the same actions as a standard IM

session. The caller is not put on hold.

Complete the following steps to send to an IM while on a call:

1 While in a call, select the native Android Home button.

2 Select the ShoreTel Mobility application.

3 To send a two-party message,

A Select Buddies or Recents.

B Select IM. Follow the standard Instant Message procedure to send an IM as described

in “IM Conversations” on page 4-17