User`s guide

Presence and Instant Message
Using Instant Message
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4-16 ShoreTel Mobility User’s Guide Version 6.0
4.14 Using Instant Message
Use the Instant Message (IM) feature to chat with a buddy when presence and IM are enabled.
NOTE Buddies with a status of “DND” or “Offline” do not receive Instant Messages.
NOTE During a call, data connectivity to the presence server is required for all
presence/IM actions to function. For more information on call handling during IM
sessions, refer to “Using Instant Message While on a Call” on page 4-20.
TIP Instant Messages can be copied and pasted. Touch and hold an IM balloon to view a
pop-up of copy options. Use your native device functionality to paste into the desired area.
4.14.1 Viewing IM History
Complete the following steps to set the length of time IMs display:
1 Select the keypad menu option.
2 Select the Android menu button > Settings > Presence/IM.
3 Tou ch IM History, then select the appropriate option for the amount of time to keep
items in the History tab.
4.14.2 Enabling/Disabling IM Notifications
Complete the following steps to enable/disable receiving notifications for new IMs:
1 Select the keypad menu option.
2 Select the Android menu button > Settings > Presence/IM.
3 Select or deselect New IM Notifications.
4.14.3 Enabling/Disabling IM Preview
Complete the following steps to enable/disable a preview of a new IM:
1 Select the keypad menu option.
2 Select the Android menu button > Settings > Presence/IM.
3 Select or deselect Message Preview.
4.14.4 Setting the IM Notification Sound
Complete the following steps to set the type of notification for new IMs:
1 Select the keypad menu option.
2 Select the Android menu button > Settings > Presence/IM.
3 Tou ch IM Notification Ringtone, then select a tone.