User`s guide

Managing Calls
Making Emergency Calls
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3-18 ShoreTel Mobility User’s Guide Version 6.0
3.12 Making Emergency Calls
To make a call to an emergency number, dial the emergency number as you normally would.
Calls placed to emergency numbers are not routed through the enterprise.
NOTE If Enable Emergency calls over VoIP is set on the ShoreTel Mobility Router, active
911 calls can also be made over Wi-Fi/cellular data network. Check with your System
Administrator for more information.
IMPORTANT Regardless of the ShoreTel Mobility Router’s settings, if you are on the
cellular network and coverage is detected, use this method to make emergency calls.
IMPORTANT If Enable Emergency calls over VoIP is not set (disabled) on the ShoreTel
Mobility Router, and coverage is not detected in the cellular network, emergency calls may
not be placed.
If you are on a call using the enterprise Wi-Fi network and make a call to an emergency number,
the non-emergency call is dropped.
On GSM devices, you can also make emergency calls if there is no SIM card in the mobile device
if your cellular service provider supports this feature.