User`s guide

Version 6.0 ShoreTel Mobility User’s Guide 3-7
Managing Calls
3
3.3 Using Personal Dial (Dual Persona
TM
) Mode
By default, when you place a call with your mobile device while running the application, the call
is routed through the enterprise (Business Dial is enabled), and the caller ID for your mobile
device is your enterprise phone number. Calls routed through the enterprise give you access to
one enterprise phone number, enterprise telephony features, and other features such as
conference calling and transfer-to-desk-functionality.
There might be occasions on which you want to place a call that is not routed through the
enterprise but instead use the cell phone number of your mobile device as your caller ID.
The ShoreTel Mobility Client supports the Dual Persona feature, enabling Personal Dial mode.
This feature allows you to place calls directly over the cellular network (not routed through the
enterprise) and use the phone number associated with your mobile device as the caller ID. This
allows you to switch between using your mobile device for personal use and for business use
from within the application.
For example, if your enterprise phone number is 919-8000, this number is used as the caller ID
when you make phone calls that are used in Business Dial mode. If the phone number of your
cell phone is 555-4442, when you place a call with Personal Dial enabled, the caller ID used is
555-4442, and the call is directly placed over the cellular network.
NOTE When you enable Personal Dial mode, it stays in effect until you select Business Dial
mode.