User`s guide

Version 6.0 ShoreTel Mobility User’s Guide 3-5
Managing Calls
Placing Calls
3
3.2 Placing Calls
Launch the application and proceed as you typically do to make a call. You can also use the
mobile device’s Contacts and Recents lists to make calls.
If you are using the application to make a call over the cellular network, the call is initially routed
to the enterprise before being placed to the number you are calling. Refer to “Changing Network
Settings” on page 7-3 for information about selecting the cellular network.
NOTE After placing a call on the cellular network, the application moves to the background
and the Android phone application displays. Select the Android Back key to return to the
Client.
The following types of calls are not routed through the enterprise:
 Direct call number defined in the Mobility Router’s dial plan (for example, 411).
 Calls with numbers starting with an asterisk (*) or the pound sign (#) (for example, *646# to
check remaining cellular plan minutes).
 Refer to “Making Emergency Calls” on page 3-18 for specific information about placing an
emergency call and the conditions under which these calls are allowed.
 Personal Dial calls (calls placed with Personal Dial mode enabled).
 Calls to cellular voice mail.
Complete the following steps to make a call:
1 With the application main screen active, select the keypad icon and enter the phone number
you want to call.
2 Select Call.
3.2.1 Placing an Active Call on Hold
 Select Hold to put an active call on hold. Unhold displays while on Hold.
 Select Unhold to make the call active again.
NOTE If the call you placed on hold is on the enterprise Wi-Fi network, and you move out
of range of the network, the call becomes active again while the call is moved from the
wireless to the cellular network. After the call is moved to the cellular network, the person
that you were talking to can hear you.
NOTE For cell calls, on some CDMA devices, the Hold feature may not function properly.