User`s guide

3
Version 6.0 ShoreTel Mobility User’s Guide 3-1
3 Managing Calls
Using the ShoreTel Mobility application, calls are managed the same way they are managed
using the phone’s dialer. For example, you can put a call on hold and take another call, switch
between active calls, transfer calls to another number or your desk phone, access enterprise and
cellular voice mail, and make ad-hoc conference calls.
This chapter contains the following sections:
 “Receiving Calls” on page 3-2
 “Placing Calls” on page 3-5
 “Ending an Active Call” on page 3-6
 “Using Personal Dial (Dual PersonaTM) Mode” on page 3-7
 “Using Contacts and Recents to Place Calls from the ShoreTel Mobility Client” on page 3-9
 “Using the Speaker” on page 3-10
 “Muting a Call” on page 3-11
 “Switching Between Calls” on page 3-12
 “Transferring Calls” on page 3-13
 “Managing Conference Calls” on page 3-14
 “Changing the Network Used While on an Active Call” on page 3-15
 “Accessing Voice Mail” on page 3-17
 “Making Emergency Calls” on page 3-18