ShoreTel Mobility User’s Guide for Android® Release 6.
Document and Software Copyrights Copyright © 1998-2012 by ShoreTel Inc., Sunnyvale, California, USA. All rights reserved. Printed in the United States of America. Contents of this publication may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without prior written authorization of ShoreTel, Inc. ShoreTel, Inc.
Contents 1 Installing the ShoreTel Mobility Client Application .............................. 1-1 Before You Begin ........................................................................................ 1-3 Connecting to a Wi-Fi Network ...................................................................... 1-4 Downloading and Installing the ShoreTel Mobility Client ................................... 1-5 Provisioning the Device ...............................................................................
Sending Email to a Buddy .......................................................................... 4-23 Calling a Buddy ........................................................................................ 4-24 5 Secure Remote Access ........................................................................ 5-1 Before You Begin ........................................................................................ 5-2 Verifying that Secure Remote Voice Is Enabled ........................................
Preface This guide is written for people who use Androidwith the ShoreTel Mobility Solution. You should have a basic understanding of the native system features and functionality of the device in order to use this guide effectively. The following procedures may vary slightly depending upon device type. Documentation Overview This guide is documented as described in the following sections. Table P-1 In this Guide Chapter Version 6.
Documentation Conventions This guide uses the following advisory notices: IMPORTANT Indicates information that you need to pay special attention to. NOTE Indicates supplementary information. TIP Indicates a helpful tip.
Related Documentation Publications in the ShoreTel Mobility solution documentation suite include the following: ShoreTel Mobility Platform Support Guide ShoreTel Mobility Router Administrator’s Guide ShoreTel Mobility Router 6000 Hardware Installation Guide ShoreTel Mobility Router 4000 Hardware Installation Guide ShoreTel Mobility Router 2000 Hardware Installation Guide ShoreTel Mobility Quick Reference Card: Features ShoreTel Mobility Quick Reference Card: Installation Online K
viii ShoreTel Mobility User’s Guide Version 6.
Installing the ShoreTel Mobility Client Application 1 1 The ShoreTel Mobility Client application is designed to become the primary dialer interface after installation. With the ShoreTel Mobility Client, you can make and receive calls and access other standard device features, such as your Log/Recent activity, Contacts, and advanced calling features like Bluetooth, speed dialing, in addition to enterprise telephony features, such as conferencing or forwarding or enterprise directory lookup of contacts.
1 Installing the ShoreTel Mobility Client Application This chapter provides instructions about how to install the ShoreTel Mobility Client and contains the following sections: “Before You Begin” on page 1-3 “Connecting to a Wi-Fi Network” on page 1-4 “Downloading and Installing the ShoreTel Mobility Client” on page 1-5 “Provisioning the Device” on page 1-6 “Updating to the Latest ShoreTel Mobility Client” on page 1-8 “Uninstalling the ShoreTel Mobility Client” on page 1-9 IMPORTANT
Installing the ShoreTel Mobility Client Application Before You Begin 1.1 1 Before You Begin Ensure you have the following information and settings established before you install the ShoreTel Mobility Client: Version 6.0 A data connection. For more information on Wi-Fi connections, see “Connecting to a Wi-Fi Network” on page 1-4. If applicable, your credentials (used for authentication) for the Wi-Fi access point.
1 1.2 Installing the ShoreTel Mobility Client Application Connecting to a Wi-Fi Network Connecting to a Wi-Fi Network When Wi-Fi is enabled on your mobile device, it scans for available Wi-Fi networks in the area. If the mobile device has never connected to an enterprise Wi-Fi network, choose the enterprise Wi-Fi network when prompted to connect to a Wi-Fi network. Depending on the Wi-Fi network, you might need to provide the appropriate security key to connect to the network.
Installing the ShoreTel Mobility Client Application Downloading and Installing the ShoreTel Mobility Client 1 1.3 Downloading and Installing the ShoreTel Mobility Client 1 From the Home screen, select Settings > Applications. 2 Check Unknown Sources.
1 1.4 Installing the ShoreTel Mobility Client Application Provisioning the Device Provisioning the Device IMPORTANT Verify the device has a data connection prior to proceeding. 1 From the Home screen, select ShoreTel. 2 Read and Accept the Emergency Call Warning page to continue. If you do not accept the Emergency Call Warning, the ShoreTel Mobility Client exits without provisioning.
Installing the ShoreTel Mobility Client Application Reprovisioning After Initial Installation 1.5 1 Reprovisioning After Initial Installation After installing the ShoreTel Mobility Client, you can reprovision the mobile device. Reprovisioning is required if you get a new mobile device or if your ShoreTel Mobility user account gets deleted from the Mobility Router. You can reprovision your mobile device when it is connected to a Wi-Fi network.
1 Installing the ShoreTel Mobility Client Application Updating to the Latest ShoreTel Mobility Client 1.6 Updating to the Latest ShoreTel Mobility Client 1-8 1 Select Menu > Settings > About. 2 Select Check for Updates. If an updated version of the ShoreTel Mobility Client is available, a popup displays with the version number. Select OK to continue, and then select OK to replace the application with the latest version. 3 Select Install.
Installing the ShoreTel Mobility Client Application Uninstalling the ShoreTel Mobility Client 1.7 1 Uninstalling the ShoreTel Mobility Client To uninstall the ShoreTel Mobility Client: 1 From the Home screen, select Settings > Applications > Manage applications. 2 Select ShoreTel. 3 Select Force stop to discontinue any services that may be running. 4 Select Uninstall. The ShoreTel Mobility Client is uninstalled. Version 6.
1 1-10 Installing the ShoreTel Mobility Client Application Uninstalling the ShoreTel Mobility Client ShoreTel Mobility User’s Guide Version 6.
2 Getting Started 2 The Mobility Client integrates your mobile device with other phones, such as your desk phone. Mobility enables you to use your mobile device to make and receive calls or send and receive instant messages, as well as utilize enterprise telephony features, such as conferencing or forwarding or enterprise directory lookup of contacts. Before configuring Mobility Client, read this chapter to familiarize yourself with how Mobility Client is integrated with your mobile device.
2 2.1 Getting Started The Mobility Client Application User Interface The Mobility Client Application User Interface When the Mobility Client is active, the following components display (local connection): Your Extension 2-2 VoIP Registration Enterprise Services Keypad—Activate the client and make calls. Contacts—View the contact list. Recents—View the most recent activity in the call log. Favorites—View contacts marked as Favorite.
Getting Started The Mobility Client Application User Interface 2 When the Mobility Client keypad on the screen is active, select the Android menu key to access the following features: Version 6.0 Set Personal Dial—Toggle between Business Dial and Personal Dial. Enable DND—Toggle between normal mode and Do Not Disturb. Select Enable DND to force all calls directly to voice mail.
2 Getting Started The Mobility Client Application User Interface Settings: NOTE Refer to “Changing the ShoreTel Mobility Client Settings” on page 7-1 for details about the following options. Advanced—Enterprise Voice Mail Number, Cellular Voice Mail number, Synchronize configuration, Auto start on reboot and disabling Mobility Client. Call Settings—Call Forwarding, Do Not Disturb, Forward calls to number, and Transfer to desk number.
Getting Started The Mobility Client Application User Interface 2 The following displays the mid-call features and icons of the Mobility Client: Your Extension Secure VoIP Registration Secure Enterprise Services Wi-Fi network Called Extension Version 6.
2 Getting Started The Mobility Client Application User Interface Table 2-1 lists the Mobility Client icons.
Getting Started Exiting Mobility Client 2.2 2 Exiting Mobility Client 1 Touch the Menu key. 2 Touch Exit. The following prompt displays: When exiting the Do you want to disable ShoreTel Mobility on this device? When it is disabled, it will not intercept outgoing calls placed through the native dialer.' 3 Version 6.0 Touch Yes to disable the application or No to exit the application without disabling it. Touch the Back button on the device to back out and cancel.
2 2-8 Getting Started Exiting Mobility Client ShoreTel Mobility User’s Guide Version 6.
3 Managing Calls 3 Using the ShoreTel Mobility application, calls are managed the same way they are managed using the phone’s dialer. For example, you can put a call on hold and take another call, switch between active calls, transfer calls to another number or your desk phone, access enterprise and cellular voice mail, and make ad-hoc conference calls. This chapter contains the following sections: Version 6.
3 3.1 Managing Calls Receiving Calls Receiving Calls The application icon displays when there is an incoming call. In addition, an icon indicating whether the call is a VoIP or cellular call displays, as well as the in-call options available when the application is enabled. These options may vary from the native dialer options. The following options are available for an incoming call: Answer—Slide the green answer bar to answer the call. Decline—Slide the red decline bar to ignore the call.
Managing Calls Receiving Calls 3 3.1.1 Accepting or Declining a Call While on Another Call While on a call, the screen and call waiting tone indicate that there is another incoming call. To answer a call while on another call: Slide the green Answer bar. The first call is put on hold and the incoming call becomes the active call. For information about switching between calls see “Switching Between Calls” on page 3-12. To decline a call while on another call: Slide the red decline bar.
3 Managing Calls Receiving Calls 3.1.2 Receiving a Call while Paired with a Bluetooth Device Bluetooth support for VoIP calling is an experimental and unsupported feature. You may observe unexpected behavior during VoIP calls when a Bluetooth audio device is connected. IMPORTANT 3-4 ShoreTel Mobility User’s Guide Version 6.
Managing Calls Placing Calls 3.2 3 Placing Calls Launch the application and proceed as you typically do to make a call. You can also use the mobile device’s Contacts and Recents lists to make calls. If you are using the application to make a call over the cellular network, the call is initially routed to the enterprise before being placed to the number you are calling. Refer to “Changing Network Settings” on page 7-3 for information about selecting the cellular network.
3 Managing Calls Placing Calls 3.2.2 Placing a Call While on an Active Call To make another call while on an active call: 1 Select Hold. 2 Select Add call. The dialpad becomes active. 3 Enter the new number. Select the green Call function.The first call displays as OnHold while the second call is active.
Managing Calls 3.3 3 Using Personal Dial (Dual PersonaTM) Mode By default, when you place a call with your mobile device while running the application, the call is routed through the enterprise (Business Dial is enabled), and the caller ID for your mobile device is your enterprise phone number. Calls routed through the enterprise give you access to one enterprise phone number, enterprise telephony features, and other features such as conference calling and transfer-to-desk-functionality.
3 Managing Calls 3.3.1 Enabling/Disabling Personal Dial Business Dial mode is enabled by default. To enable Personal Dial, touch your extension displayed in the icon bar, or select the native Android menu key to view a popup screen and select Set Personal Dial. The personal dial icon appears in the icon bar, and your cellular phone number displays, replacing the extension number. Personal Dial is enabled briefly displays.
Managing Calls Using Contacts and Recents to Place Calls from the ShoreTel Mobility Client 3 3.4 Using Contacts and Recents to Place Calls from the ShoreTel Mobility Client You can use the Contacts and Recents on your mobile device in conjunction with the ShoreTel application. 3.4.1 Using Contacts to Place Calls From the application main menu, select Contacts. Select the name of the contact and select the appropriate number (home, work, etc.). 3.4.
3 3.5 Managing Calls Using the Speaker Using the Speaker While you are on an active call, select Speaker to use the phone in hands-free mode. IMPORTANT Do not hold the mobile device to your ear while the Speaker is activated. 3-10 Select Speaker to activate the loudspeaker. The speaker button illuminates. Select Speaker again to deactivate the loudspeaker and resume speaking holding the device to your ear. ShoreTel Mobility User’s Guide Version 6.
Managing Calls Muting a Call 3.6 3 Muting a Call While you are on an active call, you can mute your line so that the other party cannot hear you. Version 6.0 Select Mute to mute a call. The mute button illuminates. When on a call and muted, select the illuminated mute button to unmute.
3 3.7 Managing Calls Switching Between Calls Switching Between Calls If you have one active call and one call on hold, you can switch between the calls. To switch between calls, select the Swap. If you have one active call and one call on hold and move out of range of the enterprise Wi-Fi network, when the handoff from the wireless to cellular network occurs, the call that is on hold is dropped. 3-12 ShoreTel Mobility User’s Guide Version 6.
3 Managing Calls Transferring Calls 3.8 Transferring Calls While you are on an active call on your mobile device, you can transfer the call to a specified phone number or another one of your devices. By default, transferring a call to your desk phone transfers to your enterprise extension. For more information, see “Changing Call Settings” on page 7-7. NOTE For cell calls, Transfer is disabled if two calls are on-going.
3 3.9 Managing Calls Managing Conference Calls Managing Conference Calls Two VoIP calls can be merged into a conference. NOTE Conference Calls are not supported on the Cellular network. Complete the following steps to make a conference call: 1 Place a call to one of the conference call participants. 2 While the call is active, touch Add Call. This call is put on hold. 3 Use the keypad to enter the number of the other conference call member, or select a Contact, Buddy, Favorite or Recent.
3 Managing Calls Changing the Network Used While on an Active Call 3.10 Changing the Network Used While on an Active Call The default network used to place and receive calls is set using the Network Preferences tab. Refer to “Changing Network Settings” on page 7-3 for more information. 3.10.1 Changing Network While on Wi-Fi call: 1 After placing or receiving a call, select Menu > Handover. The native phone dialer displays.
3 Managing Calls Changing the Network Used While on an Active Call 3.10.2 Changing Network While on Cellular Call: 1 When a cellular call is received with a Wi-Fi or cell data (if enabled) network available, switch to the ShoreTel Mobility application using one of the following methods: Use the notification bar Use a shortcut on the desktop/home screen (if available) Touch + Hold the Home key to select the application from Recents Touch the Applications button and select the application.
Managing Calls Accessing Voice Mail 3 3.11 Accessing Voice Mail There are two types of voice mail that you can access from your mobile device: Cellular voice mail—Voice mail for the phone number of your mobile device Enterprise voice mail—Voice mail for your enterprise (corporate) phone number NOTE If ShoreTel Communicator features are enabled, refer to “Using Visual Voice Mail” on page A-II to access visual voice mail.
3 Managing Calls Making Emergency Calls 3.12 Making Emergency Calls To make a call to an emergency number, dial the emergency number as you normally would. Calls placed to emergency numbers are not routed through the enterprise. NOTE If Enable Emergency calls over VoIP is set on the ShoreTel Mobility Router, active 911 calls can also be made over Wi-Fi/cellular data network. Check with your System Administrator for more information.
4 Presence and Instant Message 4 After installing the ShoreTel Mobility application, if Presence is enabled, the primary client interface on your mobile device displays your presence in the system, including your status and location, as well as the presence of others (aka “buddies”) configured in the enterprise and registered on the server. Presence is automatically adjusted and updated to the status set on the server, for example, if you are currently available, in a meeting, or traveling.
4 4.1 Presence and Instant Message Presence Icons Presence Icons The following icons show the user's presence status: Table 4-2 Status Icons Status Icon Description Available Away Busy Do Not Disturb (DND) Inactive In a Meeting In a Conference Offline Be Right Back (BRB) In a Call 4-2 ShoreTel Mobility User’s Guide Version 6.
Presence and Instant Message Presence Icons 4 The following table describes location icons: Table 4-3 Location Icons Status Icon Description Home On the Road Office Custom Location Version 6.
4 4.2 Presence and Instant Message Enabling Presence Enabling Presence Enable presence to add or delete buddies, create groups of buddies, sort buddies, as well as allow others in the network to view your location and your availability. NOTE When enabling presence for the first time, a popup may display asking to confirm your user name and password. This could occur if your server user name differs from your Mobility Router user name. Enter your credentials to resolve this authentication.
Presence and Instant Message Setting Presence Status 4.3 4 Setting Presence Status Setting presence status allows buddies to view your availability. Complete the following steps to set your status: 1 Select Buddies. 2 Select the status icon in the upper left corner. presence icon 3 Version 6.0 Select a status from the popup list.
4 4.4 Presence and Instant Message Setting Location Setting Location On your primary device, set your location to allow other buddies to view your location status. Complete the following steps to set your location: 1 Select Buddies. 2 Select the location icon in the upper left corner. location icon 3 4-6 Select a location from the popup list. ShoreTel Mobility User’s Guide Version 6.
Presence and Instant Message Editing the Presence Message 4.5 4 Editing the Presence Message On your primary device, set an outgoing note from you that is viewed by all buddies. Complete the following steps to edit your presence message: 1 Select Buddies. 2 Select the note. note area Version 6.0 3 In the popup, enter a note in the Status Message field. 4 Select Update to continue and display the new outgoing message, or select Cancel to return to the presence window without saving changes.
4 4.6 Presence and Instant Message Adding and Deleting Buddies Adding and Deleting Buddies Use the Buddies function to add and delete buddies. 4.6.1 Adding Buddies 1 Touch Buddies. 2 Select the Android menu button and touch Add. 3 In the Search buddies field, enter the first few characters of the buddy information as entered on the enterprise server. 4 Touch Enter. A list of names matching the request displays. 5 Touch (check) the box next to the name(s) you wish to add to your buddy list.
Presence and Instant Message Setting a Buddy’s Access Level 4.7 4 Setting a Buddy’s Access Level Buddies can be given different access levels in your network. 4.7.1 Access Levels The ShoreTel Mobility Client supports Access Levels. Define Access Levels using the following table: Table 4-4 Access Level Description MS OCS MS Lync Description Personal Friends and Family Contacts see your published contact information, including work, home, mobile and other phone numbers.
4 4.8 Presence and Instant Message Viewing Buddy Details Viewing Buddy Details You can view buddy information, including status, location, and contact information, in the Details area for each buddy. IMPORTANT Depending upon your mobile device and your server, and how each has been configured, the following options might be accessed differently or displayed differently than the examples in the following sections. 4-10 1 Touch Buddies. 2 Select a buddy to view the details screen.
Presence and Instant Message Sorting the Buddy List 4.9 4 Sorting the Buddy List Use the Sort feature to change the order in which Buddies are displayed. Complete the following steps to sort Buddies: Version 6.0 1 Touch Buddies. 2 Select the Android menu button and then Options. 3 Sort buddies by Name, Availability or Location in the Sort Order 4 View buddies by All Buddies, Online Buddies Only, or Offline Buddies Only in the Filter area.
4 Presence and Instant Message Creating Groups of Buddies 4.10 Creating Groups of Buddies You can create groups of Buddies. After creating a group, assign buddies to the group. Refer to “Adding a Buddy to a Group” on page 4-13 for more information. Complete the following steps to create a group: 4-12 1 Touch Buddies. 2 Select the Android menu button. 3 Touch Groups. 4 Select the Android menu button. 5 Touch Add. 6 In the New Group field, enter a group name. 7 Touch Save.
Presence and Instant Message Adding a Buddy to a Group 4 4.11 Adding a Buddy to a Group You can assign buddies to a group or groups. NOTE Create a group before assigning a buddy to it. Refer to “Creating Groups of Buddies” on page 4-12 for more information. Complete the following steps to add a buddy to a group: Version 6.0 1 Touch Buddies. 2 Select the Android menu button. 3 Touch Groups. 4 Select the group to which you want to add your buddy.
4 Presence and Instant Message Deleting a Group 4.12 Deleting a Group You remove a group. Complete the following steps to remove a group: 4-14 1 Touch Buddies. 2 Select the Android menu button. 3 Touch Groups. 4 Select the group you want to delete. A plus (+) displays next to the selected group. 5 Touch Delete. ShoreTel Mobility User’s Guide Version 6.
Presence and Instant Message Viewing Notifications 4 4.13 Viewing Notifications Notifications display if an action has been performed that directly affects you. For example, a buddy may have added you to his/her buddy list. You are notified of this action. Complete the following steps to view and take action on notifications from buddies: 1 Touch Buddies. 2 Select the Android menu button. 3 Touch Notifications.
4 Presence and Instant Message Using Instant Message 4.14 Using Instant Message Use the Instant Message (IM) feature to chat with a buddy when presence and IM are enabled. NOTE Buddies with a status of “DND” or “Offline” do not receive Instant Messages. NOTE During a call, data connectivity to the presence server is required for all presence/IM actions to function. For more information on call handling during IM sessions, refer to “Using Instant Message While on a Call” on page 4-20.
4 Presence and Instant Message Using Instant Message 4 Touch OK. 4.14.5 Setting the IM Notification Vibrate Complete the following steps to set the type of notification for new IMs: 1 Select the keypad menu option. 2 Select the Android menu button > Settings > Presence/IM. 3 Touch IM Notification Vibrate, then select the condition. 4 Touch OK. 4.14.6 IM Conversations You can initiate or reply to an IM, as well as manage older conversations by opening and closing previous conversations.
4 Presence and Instant Message Using Instant Message 1 From the application, select Recents > IMs to view all previous IM conversations, including messages that are currently Active and older IMs in History. 4-18 Select a conversation to open it. When finished with an active (open) conversation, select the native Android menu button then touch Close conversation. ShoreTel Mobility User’s Guide Version 6.
Presence and Instant Message Using Instant Message 4 4.14.7 Multi-Party Conversations You can add more than one participant to an IM to create a multi-party conversation. You can also remove one or more participants from an existing multi-party conversation. The initiator of a multi-party conversation is the Moderator. Only the Moderator can add or remove one or more participants from a multi-party conversation. 4.14.7.
4 Presence and Instant Message Using Instant Message 4.14.8 Making and Receiving Calls while Using Instant Message You can make or receive a call during an Instant Message session. 4.14.8.1 Making a Call During an IM Session 1 From the IM session, select the native Android menu button. 2 Touch Call. NOTE If this buddy has no configured numbers, the keypad screen displays. If only one number is configured, this number is automatically dialed.
4 Presence and Instant Message Logging In/Out 4 To send a multi-party message A Select Recents. B Select IM. Follow the standard Instant Message procedure to send a multi-party IM as described in “Multi-Party Conversations” on page 4-19. To respond to an IM while on a call: 1 While in a call, a vibration occurs and pop-up displays the IM. 2 Select Close or View. NOTE Check Settings > Presence/IM > New IM Notifications and IM Notification Vibrate to verify these settings are enabled. 4.14.
4 Presence and Instant Message Logging In/Out 3 Touch Log Off. Complete the following steps to log in to the server: 4-22 1 Touch Buddies. 2 Select the Android Menu button. 3 Touch Log In. ShoreTel Mobility User’s Guide Version 6.
Presence and Instant Message Sending Email to a Buddy 4 4.16 Sending Email to a Buddy The following procedure assumes your email settings have been configured for the device. Complete the following steps to send a buddy email: Version 6.0 1 From the ShoreTel Mobility, touch Buddies. 2 Select a buddy. 3 Touch E-mail. The native email applications display.
4 Presence and Instant Message Calling a Buddy 4.17 Calling a Buddy Use the Call feature to call a buddy’s cellular or enterprise device. Complete the following steps to call a buddy: 1 From the ShoreTel Mobility, touch Buddies. 2 Select a buddy. 3 Select a configured Work, Home or Mobile number. NOTE If a number is not configured, the option is not available. For example, if the buddy’s home number is not configured, the option is not available. 4.17.
Secure Remote Access 5 5 Secure remote access allows you to use the following features: If the ShoreTel Mobility is licensed for Secure Remote Voice, you can use this feature to securely place and receive calls using a Wi-Fi or VoIP over cellular data network outside of the enterprise. Secure Remote Voice uses Secure Sockets Layer (SSL) to ensure that your calls are secure.
5 5.1 Secure Remote Access Before You Begin Before You Begin Perform the following to use Secure Remote Voice and Secure Enterprise Services: Create a Wi-Fi access point on your mobile device for a non-enterprise Wi-Fi network. Refer to “Connecting to a Wi-Fi Network” on page 1-4 for details. Enable data access over Mobile network on the device. Configure and connect to a non-enterprise Wi-Fi network using your mobile device. This is optional if using cellular data.
Secure Remote Access Verifying that Secure Enterprise Services Are Enabled 5 5.2 Verifying that Secure Remote Voice Is Enabled After adding the remote Wi-Fi network as a preferred connection in the application, the mobile device automatically connects to the Wi-Fi network and gets registered with your organization's IP-PBX system. If the Secure Remote Voice icon is present, the mobile device is registered, which indicates that VoIP is available.
5 5-4 Secure Remote Access Verifying that Secure Enterprise Services Are Enabled ShoreTel Mobility User’s Guide Version 6.
6 Searching the Corporate Directory 6 If your company uses an LDAP-based corporate (enterprise) directory server and your system administrator has configured the ShoreTel Mobility Router to search that directory server, the ShoreTel Mobility Client allows you to search the corporate directory from your mobile device when it is connected to the enterprise Wi-Fi network.
6 Searching the Corporate Directory Searching the Corporate Directory 6.1 Using the Corporate Directory outside of the Enterprise You can use the following networks to search the corporate directory when outside of the office: Cellular data network Use the data network of your cellular service provider to access the corporate directory. The network depends on your service provider and the networks your mobile device supports.
Searching the Corporate Directory Adding a Favorite 6 The following includes but is not limited to a list of corporate directory information: Enterprise Mobile Home Email work Text Message The contact information that is listed depends on the information that is in the corporate directory. For example, if there is no home phone number listed in the corporate directory, no home phone number is shown in the list of additional contact information. 6.2.
6 6.4 6.5 Searching the Corporate Directory Adding a Personal Contact Deleting a Favorite 1 Select Favorites and locate the contact. 2 Select and hold the contact name to view a popup of options. 3 Select Remove from favorites. Adding a Personal Contact When a contact is designated as personal, calls made to or from that contact use the native cellular network, bypassing the Mobility Router. Complete the following steps to add a contact as personal: 6-4 1 Select Contacts and choose a contact.
7 Changing the ShoreTel Mobility Client Settings 7 Use the Settings feature to view or modify General, Network, and Advanced ShoreTel Mobility Client Settings, and Call Settings such as Do Not Disturb and Forwarding of calls, enabling and uploading logs, and adjusting the audio settings for your device. This chapter contains the following sections: Version 6.
7 7.1 Changing the ShoreTel Mobility Client Settings Viewing General Settings Viewing General Settings You can view your Mobility Router IP, Mobility Router Address, Remote IP, Remote Address, User Name, and Enterprise Extension. Complete the following steps to access general settings Select Menu > Settings > General. 8-2 1 Verify the information. These fields are read-only and can only be changed by reprovisioning.
Changing the ShoreTel Mobility Client Settings Changing Network Settings 7.2 7 Changing Network Settings You can perform the following tasks when changing the application network settings: Specify the networks to be used to place and receive enterprise calls. Specify the networks used to connect to the ShoreTel Mobility Server. Specify the Preferred Wi-Fi Connections or access points (APs) that the mobile device connects to when in range.
7 Changing the ShoreTel Mobility Client Settings Changing Network Settings NOTE The enterprise call is still connected via the ShoreTel Mobility Router. Disable this option to prevent cellular voice calls from being used for enterprise calls. NOTE This option is only available if your account has been enabled for cellular voice calls on the ShoreTel Mobility Router.. Cellular Data Roaming—When enabled, voice calls can be placed using a cellular data connection also when roaming.
Changing the ShoreTel Mobility Client Settings Changing Advanced Settings 7.3 7 Changing Advanced Settings Complete the following steps to access Advanced settings: Select Menu > Settings > Advanced. Verify or change the Enterprise Voice Mail Number. This is the number you dial to access your enterprise voice mailbox. Contact your system administrator if you don't know what number to use. Verify the Cellular Voice Mail Number.
7 Changing the ShoreTel Mobility Client Settings Changing Advanced Settings 8-6 Select Primary Device to change the setting to Yes and to make this device primary. Refer to “Provisioning the Device” on page 1-6 for more information about Primary Devices. ShoreTel Mobility User’s Guide Version 6.
Changing the ShoreTel Mobility Client Settings Changing Call Settings 7.4 7 Changing Call Settings Perform the following tasks when changing the application call settings: Specify Do Not Disturb (DND)—Have your desk phone ring and mobile device not ring for all incoming calls. Specify Forward Calls to VM—Forward all calls to voice mail or a specified phone number.
7 7.5 8-8 Changing the ShoreTel Mobility Client Settings Changing Presence/Instant Message Settings Changing Presence/Instant Message Settings 1 Touch the Settings icon. 2 Touch Presence/IM. 3 The user name provisioned on the device can be different than the Presence User Name. For example, if someone borrows your device, use the Change User feature to enter that user’s Presence information. Select Change User to revert back to your own user name. 4 Touch IM History.
Changing the ShoreTel Mobility Client Settings ShoreTel Communicator 7.6 7 ShoreTel Communicator ShoreTel Mobility supports the following ShoreTel Communicator features when enabled. NOTE The following features are available only when ShoreTel Communicator for Mobile is enabled. Refer to “ShoreTel Communicator” on page A-I for more information. Table 7-5 Function Version 6.
7 7.7 Changing the ShoreTel Mobility Client Settings Provisioning Provisioning After installing the application, you can reprovision the device. You do not need to reprovision unless you get a new mobile device, switch between devices that use the same User ID, or your ShoreTel Mobility user account gets deleted from the Mobility Router. Select the Android Menu > Settings > Provision. Refer to “Provisioning the Device” on page 1-6 for provisioning instructions.
7 Changing the ShoreTel Mobility Client Settings Customizing the Tab Bar 7.8 Uploading Logs to the ShoreTel Mobility Router Your mobile device can collect logs while making and receiving calls. If a problem occurs, you can upload the logs, along with a short description of the problem, to the Mobility Router for evaluation. NOTE A Wi-Fi or cell-data connection is required for this feature. NOTE You can also email logs to ShoreTel Customer Support. 7.8.1 Uploading Logs 7.
7 8-12 Changing the ShoreTel Mobility Client Settings Customizing the Tab Bar ShoreTel Mobility User’s Guide Version 6.
A A.1 ShoreTel Communicator A Overview ShoreTel Mobility supports the following ShoreTel Communicator features: A.2 Extension Assignment—When ShoreTel Communicator for Mobile is enabled, provides a list of phone numbers that can be used as an alternate to a desk phone for incoming calls. Visual Voice Mail—When ShoreTel Communicator for Mobile is enabled, displays the number of voice mail messages and information such as date, time and duration, and allows you to listen to voice mail messages.
Using Visual Voice Mail A.2.1 Configuring Extension Assignment The active Extension Assignment (EA) is an alternate phone number you can use to answer calls coming into the ShoreTel extension. For example, set EA as your home phone number to have all incoming calls to the ShoreTel extension routed to your home phone. When the EA is set to something other than your desk phone, the desk phone displays “Anonymous” on the screen.
Using Visual Voice Mail In addition, use this option to Call Back the originating number or to Delete a voice mail from the list of messages. NOTE Select the extension or your personal phone number in the icon bar to toggle between enterprise voice mail and personal voice mail. When in Business Dial mode, the corporate voice mail system is accessed. When in Personal Dial mode, the native voice mail system is accessed.
Specifying Call Handling Mode A.4 Specifying Call Handling Mode The active Call Handling Mode determines the handling of inbound calls. One mode is always active. NOTE Configure the Custom Call Handling Mode using the Configure Call Handling... option in ShoreTel Communicator. This configuration is mirrored in the ShoreTel Mobility Client when Custom is selected. Refer to the ShoreTel Communicator for Mobile User Guide for more information on configuring Custom Call Handling Mode.
