Specifications

Dialing Plan
Planning and Installation Guide 6 – 7
n11 Dialing
The ShoreTel 6.1 system supports “n11” dialing, including 411 (information) and 611
(support). If the user dials an access code followed by “n11,” digit collection is
terminated after a brief timeout and the call is routed to a trunk.
NOTE If your system uses three-digit extensions, ShoreTel recommends that you do not
assign x11 extensions to users.
911 Dialing
The ShoreTel 6.1 system supports 911 dialing to emergency services. If the user dials an
access code followed by “911,” digit collection is terminated immediately and the call is
routed to a trunk.
NOTE 911 calls are routed out of the local site’s associated trunks. If there are no 911
trunks available at the local site, the call is routed via the designated proxy site.
Please see the appendix on emergency 911 operations in the ShoreTel 6 Administration
Guide for information on how to configure your system for emergency calls.
WARNING We do not recommend placing Emergency 911 calls from SIP device.
ShoreTel supports SIP trunks, but does not support SIP extensions with this
release, thus users should not place 911 calls from any device that they
believe is a SIP extension.
Explicit Carrier Selection (101xxxx) Dialing
The ShoreTel 6.1 system supports explicit carrier selection. If the user dials an access
code followed by “101,” the next four digits collected are for explicit carrier selection
(101xxxx). The carrier information is retained and passed to the trunk.The digits
collected are treated as unroutable calls; the digits are routed “as-is” out either local site
or proxy site trunks only.
Operator-Assisted (0, 00) Dialing
The ShoreTel 6.1 system supports operator-assisted dialing. If the user dials an access
code followed by “0x,” digit collection is terminated after a brief timeout and the call is
routed to a trunk.
Vertical Service Code (*67, *82) Dialing
The ShoreTel 6.1 system supports some vertical service codes for feature activation. If
the user dials an access code followed by star (*), subsequent digits are collected and
terminated by a brief timeout. The digits collected are treated as unroutable calls—they
will be routed “as-is” out either local site or proxy site trunks only. If the trunk used is
a PRI trunk, that trunk strips and interprets *67 to block outbound Caller ID, and *82
to unblock outbound Caller ID.
End Digit Collection (#)
In some cases, digit collection ends after a timeout period. To bypass the timeout and
route the call immediately, dial pound (#).