Specifications

Planning and Installation Guide 6 – 1
C HAPTER 6
Dialing Plan
This chapter provides an overview of the dialing, call routing, and digit-manipulation
capabilities of the ShoreTel 6.1 system.
The information in this chapter is particularly useful for administrators of larger,
multisite installations.
Overview
When a phone number is dialed in a ShoreTel 6.1 system, the system performs two
distinct operations on a telephone number:
Digit collection. Voice switches collect the digits in a telephone number.
Digit manipulation. The switches manipulate the dialed numbers before outpulsing
them to the service provider.
In this chapter you will learn how to define what happens at each of these steps. Once
you are familiar with these concepts, we will introduce you to On-Net Dialing, a feature
that allows users to divide phone numbers into two separately-managed parts for a
more flexible dialing plan.
Checklist
Before configuring your phones (but after mapping out your network and trunk
configuration), you need to perform the tasks in the table below:
Task Description See
❑ Define Digit Collection
page 6-2
❑ Define Digit Manipulation
page 6-9
❑ On-Net Dialing
page 6-10