Specifications

Trunk Planning and Ordering
5 – 10 ShoreTel, Inc.
Ordering Telephone Service
Once you have determined the types of trunks you need, you will have to either place a
new order or make a change order. You can use the associated “Telephone Service
Order Forms” that are available on the ShoreWare Server CD or on the ShoreTel
support web site. Three order forms are provided for your use:
• Analog Service
• T1 Service
• T1 PRI Service
NOTE ShoreTel does not provide an E1 PRI form because this service varies by country.
Instead, we provide a table of the E1 PRI parameters that must be set. See
Appendix A, “International Planning and Installation,” for more information.
When the form is completed, arrange a meeting with your telephone company service
representative to order the new telephone services. The forms contain specific
information that the service representative must have before services can be ordered.
Before ordering your telephone service, pay special attention to the installation date
and time, as follows:
• If you are ordering new service, it should be installed one week before the
planned cut-over date. This allows the services to be terminated on the ShoreTel
6.1 system and tested before cut-over.
• If you are changing existing service, any changes before the cut-over date might
render your existing service unusable. You must schedule these changes outside
normal business hours and work closely with your service provider for a seamless
transition.
When ordering DID service, the last digits of the DID numbers should match your
extension numbers for ease of use. You must make sure your extension numbers do not
begin with a trunk access code, zero, or any emergency numbers such as 911 in North
America.
Please see the appendix on emergency 911 operations in the ShoreTel 6 Administration
Guide for information on how to configure your system for emergency calls.