Specifications

Routing Calls
4 – 12 ShoreTel, Inc.
• Calls are routed directly to the employees using DID and routed through the auto-
attendant using Dial by Number and Dial by Name with a mailbox that provides
coverage.
The calling party can dial “0” in the mailbox to reach his or her personal assistant,
or “9” to return to the auto-attendant.
• An operator provides limited call handling functions from individual mailboxes or
the auto-attendant.
In this example, after-hours call routing changes at the auto-attendant and for each of
the workgroups, employees, and the operator, because each workgroup defines its own
after-hours call routing.
Figure 4-4 Blended Call Routing