Specifications

Routing Calls
4 – 4 ShoreTel, Inc.
Calls are presented to the employee with a mailbox that provides coverage. The
calling party can dial “0” in the mailbox to reach the employee’s personal assistant,
or “9” to return to the auto-attendant.
• The operator by dialing the digit 0.
Calls are presented to the operator. If the operator does not answer, a backup
operator provides coverage using the operator’s call handling modes. If the backup
operator does not answer, a mailbox provides coverage, and the calling party can
dial “0” in the mailbox to reach the operator’s personal assistant, or “9” to return
to the auto-attendant.
In this example, the workgroup, users, and operator route calls directly to voice mail
after hours.