Specifications

System Overview
2 – 20 ShoreTel, Inc.
Extension Monitoring Limitations
Note that there is a limit to the number of extensions that can be monitored, whether from a
ShorePhone-BB24 device or from a ShorePhone IP212k/230/530/560/560g phone. This
limitation is dependent on two factors:
• Update rate (every call causes one or more monitoring phones to be updated)
• Whether the monitoring phones are spread across one or more switches
ShoreTel switches support an update rate of 1 per second. This limit is independent of whether
the monitored extensions are on the same switch or a different switch. If the monitored
extensions are on a different switch, then IPDS is involved.
Storage 2 GB
a
2 million combined call records, OR
1.1 million workgroup calls, OR
3 million extension-to-extension calls
Call Managers
Call Managers (total) 10,000
Call Managers (per server) 1,000
Personal 10,000
Advanced 10,000
Workgroup Agent 500
Workgroup Supervisor 128
Operator 200 250 monitored extensions maximum.
Music on Hold (MOH)
Music on Hold (MOH) 15 One switch can provide MOH for up to 15 switches per
site.
b
Programmable Buttons
IP phone buttons
configured for extension
monitoring (per switch)
1024
Phones that can monitor an
extension
32
a. Disk space limitations are based on a single CDR database. The system generates a
new CDR database each month, and the old one is archived.
b. Switches utilizing MOH are limited to switches with trunks (digital or analog) or
with analog phones.
Table 2-1 ShoreTel 6.1 System Capacity
Component Capacity Notes