Specifications

System Overview
Planning and Installation Guide 2 – 19
– Simultaneous calls 40
– Busy hour call
completion
(Analog telephones)
480 1 call per minute x 60 minutes per hour x 8 ports.
– Busy hour call
completion
(IP telephones)
2400 1 call per minute x 60 minutes per hour x 40 IP phones.
ShoreGear-T1
– Simultaneous calls 24
– Busy hour call
completion
1,440 1 call per minute x 60 minutes per hour x 24 ports.
ShoreGear-E1
– Simultaneous calls 30
– Busy hour call
completion
1,800 1 call per minute x 60 minutes per hour x 30 ports.
Servers
Number of servers 21 1 main, 20 distributed (for voice mail, auto-attendant,
messaging, directory, configuration services, and desktop
call control). Each server is certified to support up to 1,000
users.
Media streams (per server) 254 Simultaneous voice mail sessions, for example.
Media streams (total) 5,334 21 servers x 254 media streams per server. For workgroups,
the number is 254 total for the entire system, because
workgroups can only exist on one server.
Voice Mail
Mailboxes (total) 10,000 These can be distributed across the servers.
Mailboxes (per server) 3,000
Storage Unlimited Restricted by the size of disk available (1 hour of voice mail
per 30 MB of disk storage).
Auto-Attendant
Menus (total) 256 Every server has every menu.
Hunt Groups
Hunt groups per switch 8
Total hunt group members
per switch
16
Workgroups
Workgroups (total) 128
Members per workgroup 300 Top down, round robin, and longest idle hunt pattern.
16 Simultaneous ring.
Calls in Queue per Queue 254 Overflow is directed to the workgroup backup extension.
Call Detail Recording
Table 2-1 ShoreTel 6.1 System Capacity
Component Capacity Notes